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Everything on the Line: Calming & De-escalation of Aggressive & Mentally Ill Individuals on the Phone - A Comprehensive Guidebook for Emergency Dispatch (9-1-1) Centers
Although call-takers at an Emergency Dispatch Center are under no immediate physical threat, they are often the focus of intense verbal violence. In this comprehensive guidebook, Ellis Amdur, with the assistance of consultants whose cumulative experience in emergency call-taking and emergency dispatch totals over one hundred and twenty years, walks professionals working in Emergency Dispatch Centers through a multitude of steps they can assist in keeping first responders, callers and other members of the public safe, while functioning at the highest level of professionalism.
234 pages, Kindle Edition
First published January 1, 2011
7 people are currently reading
24 people want to read
About the author
Ellis Amdur
65 books46 followersEllis Amdur balances two careers, that as a crisis intervention specialist, through his company, Edgework and as a 50+ year practitioner of traditional Japanese martial arts. His writing meets right in the middle.
Among his non-fiction works are thirteen profession-specific books on verbal de-escalation of aggression, two books for hostage negotiators, two on the art of tactical communication with hostile individuals, one on the art of psychotherapy, and has edited a book by Evelyn & Shelley Amdur on the former's career as a hospice social worker.
He has written and published three books on martial arts, the iconoclastic Dueling with Osensei: Old School, a work on classical martial traditions and Hidden in Plain Sight, on esoteric knowledge within various martial traditions.
In fiction, he is a co-author of the graphic novel, Cimmaronin, and the author of two novels, The Girl with the Face of the Moon, and Lost Boy. His third novel, Little Bird & the Tiger, set in Meiji Japan, is due for release in 2023.
His books are considered unique in that he uses his own experiences, often hair-raising or outrageous, as illustrations of the principles about which he writes, but it is also backed by solid research, and boots-on-the-ground experience.
Among his non-fiction works are thirteen profession-specific books on verbal de-escalation of aggression, two books for hostage negotiators, two on the art of tactical communication with hostile individuals, one on the art of psychotherapy, and has edited a book by Evelyn & Shelley Amdur on the former's career as a hospice social worker.
He has written and published three books on martial arts, the iconoclastic Dueling with Osensei: Old School, a work on classical martial traditions and Hidden in Plain Sight, on esoteric knowledge within various martial traditions.
In fiction, he is a co-author of the graphic novel, Cimmaronin, and the author of two novels, The Girl with the Face of the Moon, and Lost Boy. His third novel, Little Bird & the Tiger, set in Meiji Japan, is due for release in 2023.
His books are considered unique in that he uses his own experiences, often hair-raising or outrageous, as illustrations of the principles about which he writes, but it is also backed by solid research, and boots-on-the-ground experience.
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