There is much about this book that is rehashed. If you've read books on Attribution Theory and Reframing, then you've heard it all before. The section in which he defines Attribution Theory was particularly disappointing. There is so much more to the theory than the author credits. The author briefly introduces Learned Helplessness, but then I've always considered that the weakest point of Attribution Theory. The greater part of the theory, such as the effects of Cognitive Dissonance, is not covered, nor is the difference between the cultures of the East and West which is worth considering given the slant of the book.
The author does one thing that I find admirable, he makes people consider their own culpability in their failures of communication. We can all learn to be more empathetic, more aware of our own role in perpetuating arguments, more willing to try a more sympathetic approach. If the effects of the book are to bring peace to one family, or help one manager be more courteous to his or her employees, then the book was worth publishing.