The four new guides in this best-selling series are ideal for managers at every level. These compact references -- the most accessible single-subject business guides on the market -- demonstrate techniques and skills useful in any work environment.
Robert Heller was a British management journalist, management consultant, author of a series of management books, and the founding editor of Management Today.
Easy to read book. Tips all the way to achieve excellence but in some points I felt the book was written along time ago as it talks about organizing files and so.. usually ppl use computers now. Overall I enjoyed reading it.