ELSEVIER INDIA Business Process Change

by Paul Harmon

Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job. In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics.* Extensive revision and update to the successful BPM book, addressing the growing interest in Business Process Management Systems, and the integration of process redesign and Six Sigma concerns. * The best first book on business process, the most up-to-date book to read to learn how all the different process elements fit together. * Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign. * Offers all new detailed case studies showing how these methods are implemented.

Genres: Business, Nonfiction

Paperback

First published December 18, 2002

Reviews

[realNateCash · Rating 2 out of 5]

This is out of date. It's good to understand the really high over view of processes. There is a lot of focus on process development in the 80's and 90's but it fails to really talk about any of the newer tech enabled tools and processes. Really disappointing. If you need this for a basic overview or a history lesson, sure. But I would throw the money down on something better that focuses on newer concepts.

[David · Rating 4 out of 5]

Picked it up as a BPM refresher. Not bad.

[Askorbinka · Rating 5 out of 5]

A comprehensive guide of enterprise process management

[Steve Whiting · Rating 3 out of 5]

The book characterises itself as ".. provid[ing] managers with an introduction to the concepts and techniques needed for business process change and to provide them with an overview of some of the options they will have...", and that's pretty much what it does. This edition is a little out of date - it pre-dates most of the enabling capability of the internet - but it generally strikes the right balance between business process concerns and the ability of IT to assist (or hamper) them.

So, a pretty good primer, though with a few odd notes - there's surprisingly little on Six Sigma and virtually nothing on Lean, and there's evidence of padding in places (notably the numerous lists of SAP modules) and while most of the IT content is fine, small parts of it are decidely muddled or just plain wrong. With those caveats, it's recommended, though I would look for a later edition than this 2003 one.

[Noor Afies]

it is good but need to update

[Omid Milanifard · Rating 4 out of 5]

This is a very good book that covers both theoretical and practical fields of business process management.