EVERY CUSTOMER A RAVING FAN: The Story of Jim's Group

by Jim Penman

This is the story of the Jim’s Group, as told by its founder. An account of how Jim Penman started as a single lawn mowing run in Melbourne in 1982 with only $24. Through persistence, hard work and exceptional customer service built one of the world's largest franchise network.

167 pages, Kindle Edition

Published October 24, 2016