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EVERY CUSTOMER A RAVING FAN: The Story of Jim's Group
This is the story of the Jim’s Group, as told by its founder. An account of how Jim Penman started as a single lawn mowing run in Melbourne in 1982 with only $24. Through persistence, hard work and exceptional customer service built one of the world's largest franchise network.
167 pages, Kindle Edition
Published October 24, 2016
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