When in customer service, the customer is always right. But what if the customer takes undue advantage of it, which is so prevalent these days and makes it uncomfortable for the service givers? They are all human after all.
With his meticulous wit and slapstick humor, the man takes the cake with a funny side to servicing customers 33,000 feet above the ground. A truly enjoyable read which is bound to change ones view of travelling via air and the people who serve us to make our travel all the more comfortable.