Learning ServiceNow: Get started with ServiceNow administration and development to manage and automate your IT Service Management processes

by Tim Woodruff

IT Service management at your fingertips

Key Features Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Book Description

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We'll demonstrate how to effectively implement various system configurations within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows.

We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business' workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.

What you will learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Know how to troubleshoot when things go wrong using debugging tools Discover developer "tips and tricks" Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting out Table of Contents The Interface Lists and Forms UI Customization Understanding Data and Relationships Tasks and Workflows UI and Data Policies User Administration and Security Introduction to Scripting The Server-side Glide API The Client-side Glide API Server-side Scripting Client-side Scripting Debugging Pro Tips

607 pages, Kindle Edition

Published March 30, 2017

About the author

Tim is a Sr. Director of Cloud Engineering, a technical architect, developer, and trainer with a focus on the ServiceNow ITSM+ platform. He's also an author, but I feel like you've probably figured that out.

Tim has been working in IT, software development, and information security for two decades, and writes a popular ServiceNow development blog, SN Pro Tips, where a myriad of articles and free tools can be found. Tim is also the founder of The Precipice Foundation, a 501(c)(3) non-profit charity dedicated to preventing homelessness before it happens.

When not keeping busy with ServiceNow, writing books and articles, publishing free tools, and working to prevent homelessness, Tim enjoys studying physics, exploring ghost towns, and going on road trips with his three-legged doggo, Ezri (@threelegger on Instagram).

Occasionally, Tim writes author biographies for himself in third-person because that seems to be what everyone else is doing.

He feels pretty weird about it.

LinkedIn: /sn-timw
Twitter/Threads: @TheTimWoodruff
Instagram: @TheTimWoodruff

Reviews

[Denis Vasilev · Rating 3 out of 5]

Достаточно технический материал. Уместнее было бы не книгу делать, а просто в виде справочной пдфки издать. Ожидал более концептуальные вещи увидеть

[Andrew · Rating 4 out of 5]

This is a good overview of ServiceNow, from a developer's point of view. I read this book with zero previous knowledge of ServiceNow, and found it easy enough to follow. It'll introduce you to all the stuff in ServiceNow that's scriptable via JavaScript, both client-side and server-side. If you need to do any customization of ServiceNow, this book would be a good place to start.

This book doesn't teach you much about ServiceNow from a user's point of view; It's really a developer's book. I'd also mention that it doesn't cover interoperability between ServiceNow and other systems, which is something I need to learn.

[Adriano · Rating 3 out of 5]

The first half is really helpful with a number of exercises and examples. Once it gets into scripting, it becomes more of a dictionary. Not very many examples of scripts or their uses.

The first half makes it worthwhile if you need a little more in-depth knowledge beyond what's available on the ServiceNow developer site.

[Jihad Tahri · Rating 3 out of 5]

The book has a good informations and tips for every servicenow Admin, but in the sripting chapters I felt lost a little bit, I think this part need reorganisation.

I recomand it to any one who is starting with servicenow.

[Dominik Šimůnek · Rating 3 out of 5]

Basically I would not hesitate to recommend this book to a junior colleague starting with ServiceNow administration.

[Delhi Irc]

Location: GG5 IRC
Accession No: DL030106