آموزه‌های دکتر دمینگ: کسی که کیفیت را به ژاپنی‌ها آموخت

by Rafael Aguayo, میترا تیموری (Translator), آزاده رادنژاد (Editor)

W. Edwards Deming is generally credited by the Japanese as being the one individual most responsible for Japan's dramatic economic and industrial ascendancy that began in 1950 with a series of lectures on quality and management's responsibilities. While quality control techniques are important, most managers, especially in the West still miss the point. The point is management itself. This book clearly explains Deming's ideas, philosophy and management concepts. Using clear language and a wealth of examples from a lifetime of learning Aguayo convincingly demonstrates the power of Quality as a key focus of management. The teachings are universal and imminently relevant. The serious reader will come away not just with understanding but insight into creating better companies and better lives.

Genres: Business, Management, Leadership, Biography, Nonfiction

392 pages

First published January 1, 1990

Reviews

[May Ling · Rating 5 out of 5]

Summery: Excellent book to summarize how backward business practice currently can be and what it means to truly develop a real culture.

I found it's way of thinking about design, incentivizing this type of thinking and making it a part of QC fantastic. Really, it's not what I expected at all.

[Lady An ☽ · Rating 4 out of 5]

Quién quiera calidad, debe buscar la excelencia. Por ende, gracias a los Círculos de Calidad del Dr Deming, que introdujo los principales conceptos de calidad y gestión de normas ISO en los productos japoneses, es por eso que tales productos duran tanto o no necesitan de service post venta.

[Ahmed Seddik · Rating 4 out of 5]

As I proceeded through the chapters I couldn't prevent myself from drawing parallels between Deming's philosophy as presented by Aguayo and Christian religion, where Deming could be seen as Jesus himself. I thought it was just because I have finished reading The Poisonwood Bible right before that one, till I came to the line where Aguayo says:"It is not unusual for managers who have embraced the Deming philosophy to sound like religious converts" p. 122.
I found it more interesting to proceed on drawing the parallels after this last revelation. A paragraph I highlighted a few pages earlier made more sense to me, where Aguayo brilliantly copied Plato's dialogues of his master Socrates and had his own master; Deming, hypothetically conducting a dialogue with a sophistical manager on a very Platonic way. Deming says:"Send all your top executives, yourself included, to my seminar. Keep sending as many people as possible to my seminars. Distribute a copy of my book and Mr. Aguayo's book to everyone in your company. I'll give you names of some consultants to work with in transforming your company" p. 117. Deming obviously urges a new convert to go around the world and spread the good news.
Although I enjoyed this way Aguayo presented the whole Deming philosophy, I would in general disagree with dealing with a management philosophy as a dogma or solid belief, one reason for that is because at some points the author sounded a bit arrogant, the arrogance of absolute truth. Another reason is that religion is blind faith and is not subject to adaptation or enhancement or continuous human contribution, whereas philosophy is the total opposite.

From the technical point of view, the book is really powerful and well structured and presents a very tight and coherent argument for the alternative philosophy it stands for. I found chapter 5 a key chapter, I would definitely refer to it every once in a while, I found the simulations of the Nelson funnel eye-opening. Notions such as driving out fear from the system, cooperation, dismantling and debunking philosophies about MBO are now definitely more stable in my mind.

[Oscar · Rating 5 out of 5]

The best book ever on anything and everything related to quality and the reasons why. Rafael has the gift of speaking and writing in a plain and simple way as to why it is that we all should pay very close attention to quality in everything we do wherever we work. It is an area that applies to everything we do regardless of what we do and or for whom we may do it. I love his statement: “Ignorance is the most expensive commodity in the world” (page 274), very true indeed. I can see he was indeed paying very close attention to Dr. Deming while taking his class.

I don’t think this book will ever be out of date as his examples and recommendations will always apply.

[Angel Nunez · Rating 5 out of 5]

This book, like all books on the topic of Deming, is refreshing. Though the material is obviously based on the teachings of Deming, it is presented in a fresh manner which makes you reconsider your thinking.

Thank you Mr. Aguayo for your perspective on this topic and for shedding light on some of our nation's major flubs as seen through the Deming lens.

[Christopher Chinapoo · Rating 5 out of 5]

Excellent presentation of the Deming system.of profound knowledge. Great insights and context for readers

[Andrew Male · Rating 3 out of 5]

The concepts from Deming that are introduced in this book are excellent and intriguing. The author's style is somewhat repetitive but it doesn't detract from the overarching themes.

[Scott Diamond · Rating 4 out of 5]

I read quite a few business and quality books. By no means am I in agreement with everything, or even most of what, Deming has to say but I do credit him with some very original ideas that cause me to rethink my management style and method to improving quality. For example Deming is strongly against annual review and management by objective. Bold position and in contrast to most of the business books which seem to take one idea only and try and expand it into a whole book.

Only criticism of the book I would enter is that both sides of an argument are not fully presented. He convinced me of some things (the red bead experiment is a classic) but not everything.

[Nicky · Rating 3 out of 5]

Written by a fan and student of the Dr., the first half of the book is mainly an infomercial. It'll say what businesses are doing wrong and how using Dr. Deming's method they would thrive, but it doesn't actually say what that method is. Toward the end it gets a little more into details but even then it's largely saying, "do what Deming does" without really explaining what that is. Still, there are a few really good, and apparently radical, ideas concerning management that I think most managers would benefit from trying.

[Brittany · Rating 4 out of 5]

Read for: Management 300 at Xavier University

For a class read, yeah it was dry. It's not action packed or anything, but it does talk about very interesting themes that can be applied to any sort of business career or leadership position. It seems to contradict with my textbook on all accounts, but it all makes sense. Definitely some strong take-aways.

[Brigid Cruickshank · Rating 4 out of 5]

A worthwhile read for anyone interested in quality. Those who seek to reform education need to stop taking advice from anomalies like bill gates and listen to those with a track record that includes multiple endeavors/companies. I'm tempted to send my annotated book to a select few who think they know how to improve quality.

[Marc · Rating 5 out of 5]

The highest award any Japanese business can achieve is the Dr. Edward Deming award. He helped turn Japan around after WWII and helped turn that nation into the nation we USED to be. Inspirational and informative for any business owner on how to properly run a company.

[Kimberly Kent · Rating 3 out of 5]

This book is also for the same class and I am actually enjoying it...it's pretty clever!

[Chris · Rating 4 out of 5]

Probably the best business book I've read - the key message of looking at process rather than pinning the blame tends to be lost among the trendier business advice du-jour

[Brian]

Suggested by Mark Graban from leanblog.org when asked about good book about Dr. Demming.

[Brian]

Suggested by Mark Graban from leanblog.org when asked about good book about Dr. Demming.

[David · Rating 3 out of 5]

This book is a must read for all of us in how we should do business together.

[Steven]

This is Magelby Constructions company culture. It is so far very good.