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The Disabled Workforce: What the ADA Never Anticipated
An expert in the Americans with Disabilities Act (ADA) and California’s Fair Employment and Housing Act (FEHA), Rachel Shaw is the foremost executive-level human resources compliance trainer in the country. As principal of Shaw HR Consulting for more than 15 years, she has helped thousands of public and private sector employers to manage their most challenging personnel issues related to disability compliance, leave management, and workers’ compensation. Now, with “The Disabled Workforce,” Rachel has written the book on ADA compliance, using straight talk to clarify confusing and complicated disability discrimination laws, while revealing her signature methods for managing the disability interactive process and its many challenges, including leave management, discipline issues, mental disabilities, fraudulent claims, and more. Inside are practical tools and easy-to-follow strategies for employers who navigate the interconnected roles of human resources, workers’ compensation, and disability compliance. By applying Rachel’s revolutionary Disability Interactive Process Hallway™, your organization will pinpoint legitimate accommodation requests and develop creative solutions while weeding out inappropriate claims. This proven approach saves organizations considerable time and money, reduces litigation, and improves employee-employer relations. “The Disabled Workforce” is an indispensable tool for human resources and risk management professionals to master ADA compliance while nurturing their diverse and dynamic workforces.
244 pages, Paperback
Published April 4, 2017
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February 26, 2018
Reviewed by Josh Cramer for Reader Views (2/18)
I found “The Disabled Workforce: What the ADA Never Anticipated” by Rachel Shaw to be a fascinating read. Before reading this, I didn’t know anything about the Americans with Disabilities Act (ADA) because my background is in education and training. As a non-HR professional, I have to admit that I feel now that I could have a decent conversation about the ADA, though there is still much more to learn. In fact, I’m actually interested in learning more about this law and how we can use it to help our people.
The author begins by laying out a history of the ADA and then provides many examples as she first introduces a great resource she created called, ‘The Disability Interactive Process Hallway.’ Shaw moves you through the hallway, explaining how the ADA process works and how it is meant to help. Shaw uses this time to share numerous stories of employees who have had to go through the ADA process (with both good results and negative results). She even shares examples where it doesn’t seem right or fair for the company to have to go through the ADA process, but it is just. She shows how important it is to keep our companies compliant by following both the letter and spirit of the ADA. Through all of this, she continues to weave in the use of her Disability Interactive Process Hallway.
Some of the topics discussed here are the history of the ADA, Title I, making reasonable accommodations, fitness for duty exams, managing mental disabilities, conflict between disability and discipline, worker’s compensation, Leave Management challenges, and pre-employment and post-offer medical examinations.
While “The Disabled Workforce” is aimed at HR representatives and leaders who have to help employees through the ADA, I recommend this book to both HR professionals who struggle with finding ways to comply with the ADA, and with organizational leaders who are interested in exactly what the ADA is and how it impacts them and their team.
That said, keep in mind that “The Disabled Workforce” by Rachel Shaw is not an exciting book. It is, though, a practical book (that is well-written!) and should be read and reread. Furthermore, it seems like a book that should be kept on hand as a desk reference as well, whenever an employee needs to progress through the ADA process for any reason.
I found “The Disabled Workforce: What the ADA Never Anticipated” by Rachel Shaw to be a fascinating read. Before reading this, I didn’t know anything about the Americans with Disabilities Act (ADA) because my background is in education and training. As a non-HR professional, I have to admit that I feel now that I could have a decent conversation about the ADA, though there is still much more to learn. In fact, I’m actually interested in learning more about this law and how we can use it to help our people.
The author begins by laying out a history of the ADA and then provides many examples as she first introduces a great resource she created called, ‘The Disability Interactive Process Hallway.’ Shaw moves you through the hallway, explaining how the ADA process works and how it is meant to help. Shaw uses this time to share numerous stories of employees who have had to go through the ADA process (with both good results and negative results). She even shares examples where it doesn’t seem right or fair for the company to have to go through the ADA process, but it is just. She shows how important it is to keep our companies compliant by following both the letter and spirit of the ADA. Through all of this, she continues to weave in the use of her Disability Interactive Process Hallway.
Some of the topics discussed here are the history of the ADA, Title I, making reasonable accommodations, fitness for duty exams, managing mental disabilities, conflict between disability and discipline, worker’s compensation, Leave Management challenges, and pre-employment and post-offer medical examinations.
While “The Disabled Workforce” is aimed at HR representatives and leaders who have to help employees through the ADA, I recommend this book to both HR professionals who struggle with finding ways to comply with the ADA, and with organizational leaders who are interested in exactly what the ADA is and how it impacts them and their team.
That said, keep in mind that “The Disabled Workforce” by Rachel Shaw is not an exciting book. It is, though, a practical book (that is well-written!) and should be read and reread. Furthermore, it seems like a book that should be kept on hand as a desk reference as well, whenever an employee needs to progress through the ADA process for any reason.
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