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The Power of Listening
Build Richer and Stronger Relationships – Personal and Professional!
People often assume that listening is easy, yet it’s the least understood communication skill. Many of us make little effort to learn or develop an ability to listen well. Poor listening is the cause of communication breakdowns in every area of life, particularly in personal relationships. This book suggests effective ways to become a better listener.
TOPICS COVERED INCLUDE
• understanding points of view – your own and other people’s
• communication techniques and rules
• the difference between hearing and listening
• establishing rapport and setting boundaries
• body language; how to respond, with and without words
• taking risks and expressing feelings
The guidance provided in The Power of Listening will help you build richer, stronger relationships.
Mary Hartley is a successful writer, presenter and personal development coach specialising in people skills and communication.
People often assume that listening is easy, yet it’s the least understood communication skill. Many of us make little effort to learn or develop an ability to listen well. Poor listening is the cause of communication breakdowns in every area of life, particularly in personal relationships. This book suggests effective ways to become a better listener.
TOPICS COVERED INCLUDE
• understanding points of view – your own and other people’s
• communication techniques and rules
• the difference between hearing and listening
• establishing rapport and setting boundaries
• body language; how to respond, with and without words
• taking risks and expressing feelings
The guidance provided in The Power of Listening will help you build richer, stronger relationships.
Mary Hartley is a successful writer, presenter and personal development coach specialising in people skills and communication.
188 pages, Kindle Edition
First published December 30, 2015
33 people are currently reading
74 people want to read
About the author
Mary Hartley
19 books1 followerI am a writer, presenter and personal development coach specialising in people skills and communication. I am a CIPD-qualified trainer with a wide range of experience and expertise in leading workshops and training courses covering all aspects of personal development.
I have published a range of books on subjects such as stress management, assertiveness, managing anger and listening skills. I have been quoted in publications such as the Daily Mail, The Times, MailOnline, The Sun and teenage magazines and have been interviewed on a range of national and local radio stations, including the BBC and Capital Radio and have acted as consultant to the BBC Learning Zone. My books are included in reading lists of colleges, universities and NHS websites.
My books offer practical, realistic advice and include self-assessment materials, exercises and practical tips to increase your confidence and self-esteem. They focus on ways of developing a positive style of behaviour based on self-respect and respecting others.
I have persuaded angry printers and engineers to embrace change,have encouraged teachers, administrators, technicians to become more assertive and have helped staff who were heading for burnout to manage their levels of stress. My books have been recommended in a wide range of publications from the CIPD professional journal to Take A Break to Cosmopolitan.
My new ebooks include:
The Good Stress Guide (completely revised new edition)
How To Cope With Stress At Work
How To Cope With Anger At Work
My backlist of titles in print include:
The Assertiveness Handbook
A Guide to Anger Management
How to Listen So That People Talk
The Busy Woman's Handbook
The Good Stress Guide
Stress at Work
Body Language at Work
Managing Anger at Work
Text Books and Study Guides
I have written and co-written numerous study guides and text books for English Literature
at A level, AS level, GCSE and Key Stage 3
I have published a range of books on subjects such as stress management, assertiveness, managing anger and listening skills. I have been quoted in publications such as the Daily Mail, The Times, MailOnline, The Sun and teenage magazines and have been interviewed on a range of national and local radio stations, including the BBC and Capital Radio and have acted as consultant to the BBC Learning Zone. My books are included in reading lists of colleges, universities and NHS websites.
My books offer practical, realistic advice and include self-assessment materials, exercises and practical tips to increase your confidence and self-esteem. They focus on ways of developing a positive style of behaviour based on self-respect and respecting others.
I have persuaded angry printers and engineers to embrace change,have encouraged teachers, administrators, technicians to become more assertive and have helped staff who were heading for burnout to manage their levels of stress. My books have been recommended in a wide range of publications from the CIPD professional journal to Take A Break to Cosmopolitan.
My new ebooks include:
The Good Stress Guide (completely revised new edition)
How To Cope With Stress At Work
How To Cope With Anger At Work
My backlist of titles in print include:
The Assertiveness Handbook
A Guide to Anger Management
How to Listen So That People Talk
The Busy Woman's Handbook
The Good Stress Guide
Stress at Work
Body Language at Work
Managing Anger at Work
Text Books and Study Guides
I have written and co-written numerous study guides and text books for English Literature
at A level, AS level, GCSE and Key Stage 3
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Displaying 1 - 4 of 4 reviews
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July 3, 2020The book highlights the known but often ignored importance of active listening. The importance is highlighted via several anecdotes and scientific and experimental evidence. The author explains that active listening is about hearing the message, interpreting it, understanding it, giving a feedback, and encouraging the flow of the conversation.
The focal point of the book remains ‘empathy’ which is presented as the key to effective and meaningful conversations. The author does describe a few handy techniques to listen actively like acknowledging the emotions of the speaker, paraphrasing, and mirroring the body language. The distinction between a man and woman’s listening and speaking habits serves for an interesting read. It does clear out certain issues like why men find it harder to concentrate when women talk. The book covers questioning and types of questions that one can ask during a conversation in a lot of detail.
All in all, the book serves as a good trailer to the world of active listening. The key take way has to be the skill of paraphrasing!
The focal point of the book remains ‘empathy’ which is presented as the key to effective and meaningful conversations. The author does describe a few handy techniques to listen actively like acknowledging the emotions of the speaker, paraphrasing, and mirroring the body language. The distinction between a man and woman’s listening and speaking habits serves for an interesting read. It does clear out certain issues like why men find it harder to concentrate when women talk. The book covers questioning and types of questions that one can ask during a conversation in a lot of detail.
All in all, the book serves as a good trailer to the world of active listening. The key take way has to be the skill of paraphrasing!
July 18, 2019
"Listening is not a natural process, whereas hearing". The author builds on this little understood assumption. The book guides the reader on how to become an "empathetic" listener. This is the essence of communication. "An empathetic response does not rely on feeling sorry for the other person". It focuses on being "engaged" in the conversation.
September 10, 2020
Eye-opener read, it was interesting to know how does listening differ from hearing and also, the concept of which questions are to be asked when! It's a theoretical information that we've been using practically over the years. Happy reading 📖
December 28, 2018
Had a big time difficulty in understanding the concept
The author must have used better and simpler tools to make understanding of listening power.
The author must have used better and simpler tools to make understanding of listening power.
Displaying 1 - 4 of 4 reviews