An excellent resource…and a leadership text with no mention of armed forces or sport which is so very refreshing. I particularly liked the framing of leadership around having “executive presence” which is defined as influencing and inspiring through genuine relationships. I also liked behaviour being defined as a combination of how you think, feel and act. It wasn’t directly linked in the text but I thought the description of balancing knowing, and doing, so being also fitted well with this. I use Mehrabian in sessions with leaders and have always struggled to link email communication and now have the perfect segue which is that because only 7% of the message is contained in words, every word chosen is important and in email 100% is conveyed through choice of words and how they are written. Thank you Diana Jones. I have my own default behaviours to work on along with some new tools from you for this; and, you have also helped me to enhance the sessions I have with other leaders. Great read.