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Feedback First: Boosting Organisational Performance through CLEAR+CALM Communication
FEEDBACK Boosting Organisational Performance through CLEAR+CALM Communication is the ultimate guide to giving AND receiving effective feedback, across hierarchies and cultures. It gives everybody in the organisation the confidence to speak up AND listen to improve and learn.
The powerful CLEAR+CALM model provides the essential steps
1. Use feedback to change behaviors
2. Create a feedback culture that fosters top performance
3. Motivate Millennials and multicultural teams
4. Retain an engaged and learning workforce.
"It has been said that to avoid learning and growing, do nothing, say nothing, but end up, being nothing. In high-performance organizations, feedback is a sine qua non. Anybody interested in creating such organizations would do well to become familiar with Evekink and Becker’s CLEAR + CALM model that demonstrates ingeniously how to manage feedback from the giver and receiver’s point of view.”
Manfred F. R. Kets de Vries, Distinguished Clinical Professor of Leadership Development and Organizational Change at
INSEAD
"Feedback is not criticism. Feedback First shows us that knowing the difference could save your life or your job or your company."
Seth Godin
Author
Linchpin
The powerful CLEAR+CALM model provides the essential steps
1. Use feedback to change behaviors
2. Create a feedback culture that fosters top performance
3. Motivate Millennials and multicultural teams
4. Retain an engaged and learning workforce.
"It has been said that to avoid learning and growing, do nothing, say nothing, but end up, being nothing. In high-performance organizations, feedback is a sine qua non. Anybody interested in creating such organizations would do well to become familiar with Evekink and Becker’s CLEAR + CALM model that demonstrates ingeniously how to manage feedback from the giver and receiver’s point of view.”
Manfred F. R. Kets de Vries, Distinguished Clinical Professor of Leadership Development and Organizational Change at
INSEAD
"Feedback is not criticism. Feedback First shows us that knowing the difference could save your life or your job or your company."
Seth Godin
Author
Linchpin
219 pages, Kindle Edition
Published February 26, 2017
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