For comprehensive guidance on creating quality structures that support patient/provider collaboration, cost-effective solutions, and safe, efficient care, get the fully updated HQ Solutions , an official publication of the National Association for Healthcare Quality (NAHQ). Written by HQ experts and applicable to all practice settings, this essential resource offers healthcare quality professionals the theoretical and practical basis for safe, reliable, cost-effective care, including the use of state-of-the-art tools for measuring, monitoring, selecting, and managing data. Invaluable for preparing for the Certified Professional in Healthcare Quality® (CPHQ) certification exam, this is an optimal healthcare quality professional’s resource. Create a safer, more efficient care environment, with proven quality improvement practices … About the Authors/Editors Luc R. Pelletier, MSN APRN PMHCNS-BC CPHQ FNAHQ FAAN, is Senior Specialist in Nursing at Sharp Mesa Vista Hospital, an adjunct professor at the University of San Diego Hahn School of Nursing and Health Science, a core adjunct faculty member at National University, and a healthcare consultant in San Diego, California. Christy L. Beaudin, PhD LCSW CPHQ FNAHQ is Principal Consultant with CL Beaudin & Associates in Los Angeles, CA and is adjunct faculty at the University of Redlands.
There are many aspects of this book that I really liked, particular, the coverage of health care quality body of knowledge in general. In a few areas, the presentation of information was brilliant, as an example, the summarization quality management tools (including concise and brilliantly presented summary of control charts). I wanted to give the book 3.5 starts and had to settle with 3 or 4 and after some deliberation, I gave it 3. The reason is the poor presentation of the information in general and especially in patient safety section. I personally bought the book specifically to educate myself on patient safety and prep for the Certified Professional in Healthcare Quality (CPHQ) exam, which I passed. I found reading and comprehending the text in many areas and again, particularly in the patient safety section to be a difficult job. The information is presented in a very monotone fashion and as if you are reading a collection of training materials which are merged together without making sure the text is cohesive. Terms and organizations were not logically introduced and events are not chronically narrated. As a result, I had to frequently go back few pages or chapters back and re-read part of the text to make sense of a concept. In general, this book is a better reference than a study and training material, and perhaps, this has always been the intention of the authors.