My fav quotes (not a review):
-Page 26 |
"self-awareness is the will and the skill to understand yourself and how others see you."
-Page 65 |
"According to Daniel Kahneman and other researchers, our brains secretly and simplistically morph the question from “How happy are you with life these days?” into “What mood am I in right now?”"
-Page 70 |
"flying too low meant the sea would weigh down the feathers and flying too high meant the sun would melt the wax. But against his father’s instructions, Icarus decides to fly too high. And sure enough, the wax melts, knocking him out of the air and sending him to his death. When it comes to the way we see ourselves, we must be brave enough to spread our wings, but wise enough not to fly too high,"
-Page 72 |
"In contrast, the process of double-loop learning involves confronting our values and assumptions and, more importantly, inviting others to do so as well."
-Page 79 |
"Conveniently, self-esteem was just one rung down, and all that was needed to achieve it was a change in mindset. In other words, we didn’t need to become great; all we really had to do was feel great."
-Page 108
"Our subconscious, in other words, is less like a padlocked door and more like a hermetically sealed vault."
-Page 118
"why questions are generally better to help us understand our environment and what questions are generally better to help us understand ourselves." Why did this happen- can suck us into an unproductive spiral. What should we do- brings us out into solutions.
-Page 121
"True insight only happens when we process both our thoughts and our feelings."
-Page 133
"But people tell me that one of my strengths is making fuzzy concepts accessible and actionable, not necessarily that I always tell them something about leadership they didn’t already know.” Then, a blinding flash of the obvious hit me. “Maybe I should just say that at the beginning of my programs.” And ever since then, I have."
-Page 148
"Negotiation expert William Ury aptly calls it “going to the balcony,” but whatever name it goes by, this kind of reframing can be immensely valuable to be able to see the situation from a 3rd party view."
-Page 156
"Research shows that self-aware people tend to knit more complex narratives of their key life events: they are more likely to describe each event from different perspectives, include multiple explanations, and explore complex and even contradictory emotions."
-Page 160
"After getting feedback from his team that his biggest problem was delegation, he used the Miracle Question to explore what the solution might look like. If Matt’s problem were magically solved, he thought, the first sign would be that he’d no longer see asking for help as a weakness. Instead, he would embrace it as a method for greater team involvement, improvement, and prosperity. Matt proceeded to paint a poignant picture of his desired future when the problem was solved (or, as the Heath brothers call it in Switch, a “destination postcard”). One where he would improve his team’s engagement and performance, all while feeling less burdened and more efficient. But notice that Matt’s solution wasn’t an oversimplified single action (“I’ll do a better job delegating”). Instead, he envisioned exactly how both he and his employees would change on a far deeper level."
-Page 164
"There’s an old science-backed adage that the words of a drunk person are the thoughts of a sober one."
-Page 169
"When I’m speaking to managers in organizations, I’ll often ask, “Who is confident that your employees have the same opinion about your leadership as you do?” About half the hands go up. So I up the ante. “Keep your hand up if you’d bet your retirement savings on it.” At this point, I usually see a lot of pensive looks, and most people tentatively lower their hands."
-Page 170
"A better metaphor for complete self-awareness than a mirror might therefore be a prism."
-Page 176
"It seems that nowhere is the adage “You don’t get what you don’t ask for” more true than when it comes to seeking the truth about how others see us."
-Page 194
"And instead of getting defensive upon hearing criticism, she said “I never noticed I was doing that.”"
-Page 210
"When faced with feedback in an area that plays into our self-limiting beliefs, merely taking a few minutes to remind ourselves of another important aspect of our identity than the one being threatened shores up our “psychological immune system.” Let’s say that you’re about to walk into your performance appraisal after a tough year where you haven’t met your numbers. One way you can defend yourself against this looming threat is to remember that you’re a loving parent, or a devoted community volunteer, or a good friend. This might sound simplistic or pie-in-the-sky, but I can assure you that the research supports it."
-Page 235
"First, you have to go all-in and make a total commitment to your team’s self-awareness, starting with your own. As Mulally explains, “My role is to ensure awareness for everybody. To watch all the time—watch myself, watch others, watch the organization.”"
-Page 256
"“By behavioral feedback, I mean focusing on specific examples of what they said, how they said it, or what they did rather than generalities or interpretations,” I said. “For example, telling someone, ‘You’re being aggressive,’ is not behavioral; it’s an interpretation of their behavior. Alternatively, if I said, ‘During our last team meeting, you interrupted me three times and raised your voice each time,’"
-Page 257
"Getting feedback ground rules: 1. No pushback or defensiveness: be curious and remember that perception is reality. 2. Take notes and ask questions only for clarification. 3. Be open-minded and assume good intentions."
-Page 266
"Someone told me I was delusional. I almost fell off my unicorn. —SOMEECARDS.COM"
-Page 300
"Tools to use for better insights: What Not Why 2. Comparing and contrasting 3. Reframing 4. Hitting pause 5. Thought-stopping 6. Reality checks 7. Solutions-mining"
-Page 278
"his outrageous comments were often followed by a canned laugh track, to the viewer, they seemed comical and surprisingly endearing. I decided that the next time my boss said something so cruel that it made me want to cry, I’d imagine a laugh track behind it instead. Now, it would be inaccurate to say that this completely transformed my experience of working for him, but the tool did make it that much more bearable"
-Page 301
" Compassion without judgment 2. Float feet-first, let the raft pass the rough water patch 3. Reframing 4. What can he/she teach me? 5. Laugh track 6. State your needs literally saying "I need you to.. " 7. Clarify your boundaries 8. Walk away 9. Confront with compassion"