沟通的技术——让交流、会议与演讲更有效（异步图书）

by Russ Unger, Brad Nunnally, Dan Willis

本书旨在帮助读者有效提高职场中各类沟通交流活动的效果。书中融合了大量行业专家的集体智慧，其中的技巧可以帮助你更有效地和同事、客户、老板甚至是陌生人进行一对一、一对多的交流。从指导沟通前的准备工作，到处理复杂的个性问题，本书全面、详实地介绍了各种情景下的沟通方法、大量的提示、技巧和技术。此外，书中给出了大量商界沟通高手的现身说法。
管理人员、市场人员、产品经理、商业分析师、人力资源专业人士、设计师，以及咨询行业人员，都可以利用本书中的知识，确保每一次沟通—交流、会议、报告、演讲— 都富有成效。

Genres: Design, Nonfiction, Business, Teaching

223 pages, Kindle Edition

First published February 19, 2013

About the author

Russ Unger is the director of experience planning for Draftfcb, the largest advertising/marketing agency in the Midwest. He has been involved in the information architecture of large-scale public-facing sites for such companies as Oprah.com and United Airlines. He has taught courses in Web and interactive design and contributes to Boxes and Arrows. He also serves on the board of the Information Architecture Institute.

Reviews

[Peter · Rating 4 out of 5]

A kind of general book about facilitation in different situations: workshops, user research, presentations. The tips are very basic, so it's good for introduction. What is great: tons of nice stories from practitioners.

[Grace · Rating 2 out of 5]

I enjoyed the different insights from experts. The book however tries to cover too much ground and I was looking for more depth into group facilitation, not user research.

[Jacob · Rating 2 out of 5]

Started strong, but quickly devolved into a series of insights that were pretty basic. Not focused - tries to cover too much territory in too little space. Possibly useful for college students, but not very useful for professionals with more than a year or so of experience.

[Jackie Bach · Rating 2 out of 5]

Easy to read and follow, but it didn't quite offer much insight. I read it for my work UX bookclub and found it to be a good conversation starter for the group. Due to the fact that even if you didn't read it, it was easy to participate in the general themes of the book.

[Erika · Rating 2 out of 5]

It started off good, but then it sorta just fell flat.

[Martha · Rating 4 out of 5]

This is a great book for usability professionals - beginner to expert.

[Jennifer · Rating 3 out of 5]

Not as relevant in an institutional research atmosphere. This book touches the surface in a reader-friendly fashion. However, deeper discussion would have been more appealing.

[John Fletcher · Rating 3 out of 5]

Blah. Not a whole lot of substance. Too high level summary for good real tactical changes and learning in facilitation.