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Government Digital: The Quest to Regain Public Trust
Governments all over the world are consistently outpaced by digital change, and are falling behind.
Digital government is a better performing government. It is better at providing services people and businesses need. Receiving benefits, accessing health records, registering companies, applying for licences, voting ― all of this can be done online or through digital self-service. Digital technology makes government more efficient, reduces hassle, and lowers costs. But what will it take to make governments digital?
Good governance will take nothing short of a metamorphosis of the public sector. With contributions from industry, academic, and government experts ― including Hillary Hartley, chief digital officer for Ontario, and Salim Ismail, founder of Singularity University ― Government Digital lays down a blueprint for this radical change.
Digital government is a better performing government. It is better at providing services people and businesses need. Receiving benefits, accessing health records, registering companies, applying for licences, voting ― all of this can be done online or through digital self-service. Digital technology makes government more efficient, reduces hassle, and lowers costs. But what will it take to make governments digital?
Good governance will take nothing short of a metamorphosis of the public sector. With contributions from industry, academic, and government experts ― including Hillary Hartley, chief digital officer for Ontario, and Salim Ismail, founder of Singularity University ― Government Digital lays down a blueprint for this radical change.
224 pages, Paperback
Published October 9, 2018
7 people are currently reading
31 people want to read
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Displaying 1 - 2 of 2 reviews
May 6, 2024
I had high expectations for this book, especially after reading the US version- Delivering on Digital. Eggers writing was inspirational: a timeless read even though it was written two years before Benay’s book.
In particular I was looking forward to chapter 7 and chapter 9, just to find out .. that user- centered approach is often referred to as « lipstick on a pig ». Seriously?
Government leaders should be “killing” these rumors instead of bring them to light, like it was done in this book. How do you expect 300K public servants and 40M Canadians to bite on the user centric idea, if they are being fed such pejorative terms?
In particular I was looking forward to chapter 7 and chapter 9, just to find out .. that user- centered approach is often referred to as « lipstick on a pig ». Seriously?
Government leaders should be “killing” these rumors instead of bring them to light, like it was done in this book. How do you expect 300K public servants and 40M Canadians to bite on the user centric idea, if they are being fed such pejorative terms?
November 22, 2018
I thoroughly enjoyed reading Government Digital. It reminded me of my favourite book by Seth Godin called End Malaria. Seth had subject matter experts write chapters that they were experts in. For example, Brene Brown wrote about vulnerability, Nancy Duarte wrote about improving presentations. The book is full of Seth's favourite subject experts. It sits by my bed and has been regularly opened and studied since it entered my home. Government Digital will now be used the same way.
Displaying 1 - 2 of 2 reviews