We all deserve to feel good about going to work. To be treated with respect (even when we are being fired.) To work with people who make a real effort to know us. To feel motivated to carry out the mission of the organizations where we spend such an enormous amount of our waking energy.
And, to have supervisors who've read -- and seek to live by -- this book on management and leadership by Joseph Duffy. Its combination of nuts and bolts advice within a powerful framework of honesty and integrity make "Being a Supervisor 1.0" the book I wish every supervisor I've ever worked for had read; the one I wish someone had handed me when they threw me into the role of supervising at the age of 24.
Yes, it is a primer for both first-time and experienced supervisors, one packed with lists, useful tools and illustrative anecdotes. From over a half century of supervisory experience and a canon of leadership books, Duffy has distilled nuggets of wisdom you'll underline and return to. But, it is so much more.
Do what the author advises: read it straight through and then come back as issues come up, or when you need to reflect on your own role as a leader. The book's straightforward organization and the author's conversational writing style make this easy. Sort of like having a monthly meeting with a wise friend. A supervisor, if you're lucky.
And, even if you end up skimming the opening chapters (the ones that walk you through learning about a new job as a supervisor; reading mission statements, personnel manuals and other "sacred documents"; dressing the part; getting to know the staff), or subsequent chapters (brimming with helpful reminders on communication like when to use group meetings vs. emails; the importance of using an individual's preferred mode of communication), you'll want to linger with some of the later chapters, the ones I consider the heart of the book.
These are the sections on foundational leadership issues, topics we need to read again and again: how to build relationships, how to listen actively, how to resolve conflicts, how to take care of yourself while working in a demanding situation. Life lessons that go far beyond the workplace world. It is when you reach these chapters, that you appreciate what sets this concise gem of a book apart from so many other management books: Duffy's insistence on supervision with integrity and honesty, on supervision that aligns with one's deepest values.
"Be a person of integrity and expect your staff to have integrity. One who has integrity tells the truth, walks the talk, admits mistakes, does what he/she says he/she will do, does the right thing when it is easy and when it is hard, when being watched and not being watched."
Don't you want to tape that one to your bathroom mirror?
Duffy, a person of faith who spent his working life in church-based institutions, understands that his collaborative and participatory style of supervision may not be everyone's and that there are larger organizational and societal obstacles to building positive, learning organizations. He remains practical and results focused, even when he emphasizes values:
"Honesty is the best policy. If you are less than honest, even for good intentions, you need to keep track of what you said to whom. Ever get caught in covering up a lie? If you always tell the truth, you don’t have to worry about being found out and you don’t have to keep track of your lies. Why is integrity important? It creates a trust relationship between you and those who work for and with you. The opposite of trust is mistrust and suspicion. If you are not trusted, you will be second guessed. People will start taking sides. The work environment will be weakened. Integrity can be recovered but it will be a long and painful process. So make it your personal mantra to do the right thing. And expect and hold employees accountable for doing the right thing. One easy way to know if someone has integrity is to ask yourself if your employees had to choose to do the right thing in a difficult situation, would they ask of each other “What would (your name) do?”
Joseph Duffy set out to write a "missing book, a handbook that encompasses the breadth and depth of what it takes to be an effective supervisor", because he could not find a "single book that covers all the topics a supervisor needs to know to be successful in his/her role". We should all be grateful he took the time to do it.
(Full disclosure: Joe Duffy sent me an electronic review copy of "Being A Supervisor 1.0: A Handbook for the New, Aspiring, and Experienced Supervisor". I'm really glad he did.)