Quality Circle Management: The Human Side of Quality

by Harry Katzan Jr.

The purpose of the quality circle is not to improve the quality of life for working people. Like other of management's human relations tools, its function is to increase the quantity and quality of output by playing on the deflated self-esteem of workers. In any event, Katzan (visiting, U. of Fribourg, Switzerland) offers a practicum on the implementation of a quality circle, explaining principles, methods, and strategic planning. He does it quite well. (RC) Annotation copyright Book News, Inc. Portland, Or.

168 pages, Hardcover

First published March 1, 1988

About the author

Professor of Computer Information Systems, Savannah State University.