Managing Facilities

by Christine Jones, Valerie Jowett

Managing Facilities provides a clear introduction to the concepts, development and application of managing facilities in hotels. Premises and services operations management are considered through the application of generic management techniques.

In hotels, buildings, land, assets, people and services are essential resources which need to be managed to meet organizational objectives. Through practical techniques and examples, Jowett and Jones show how these facilities can be continuously improved to increase competitiveness and meet the ever changing needs of the customer.

Managing Facilities
· the only UK book to reflect modern facilities management practices in hospitality
· full of practical examples
· a reference source and introduction in one format

Managing Facilities is a concise guide for hotel, hospitality and facilities managers. It is also an excellent text for undergraduate and postgraduate students of hospitality management.

Val Jowett MSc FHCIMA is Principal Lecturer at Leeds Metropolitan University and has taught Accommodation Management, and now Facilities Management, for over 25 years. In her earlier career she worked for British Transport hotels and then in Domestic Services Management in the N.H.S. She has taught in the USA and India and now manages a series of developmental initiatives which centre around NVQs, mentoring and careers development learning.

Christine Jones BA MIMgt MHCIMA is the Head of School of Business and Professional Studies at Burton Upon Trent College. She has a wide range of occupational and research experience in the hospitality industry and has held teaching posts in a number of Further and Higher Educational establishments.

274 pages, Paperback

First published January 1, 1997

About the author

From illiterate to author, a thirty year journey. Australian author, Christine Jones writes for the love of storytelling and self-growth. I grew up with a creative father, who amazed, amused and intrigued me with stories from his past. My love of writing came from wanting to escape my problems and silently express my feelings and thoughts in what I thought a less painful way. Through family and many other writers helping and encouraging me, I finally was able to move from illiterate to author and get my works published. Gone are the 500 word sentences and I can now tell the difference between their and there, I owe that one and many other similar words to my daughter, who persisted. Considering what I have experienced during my life, either personally or through others, I found myself going on a journey of enlightenment with the characters in the books. Seeing different perspectives also enabled me to grow as a person with each volume being more challenging to my own self-worth issues. I have written 9 of the 10 volumes and plan in the future to write the Mariard diaries, personal accounts from the characters, revealing times not mentioned in the volumes. Readers and writers ask me how I come up with such unique stories and realistic characters when I don't plan anything, I tell them divine intervention and I'm sticking with it.