Quality Circles: A Practical Guide

by Mike Robson

The Quality Circle movement, first developed in Japan, is rapidly gaining ground in America and Europe - not surprisingly, in view of the remarkable results claimed for it in terms of improved productivity, reliability and motivation. Although the principles involved are comparatively simple, the introduction of an effective QC programme needs careful planning, and there are many pitfalls for the unwary and the insensitive.

This book is the first full-length treatment of Quality Circles in the UK. After explaining the concepts involved, the author outlines an implementation programme and shows how to organise the necessary training and follow-up activity. In a key section of the book he draws on his experience of QC schemes in a wide range of industries to help the interested manager decide: is this for me?

As an introduction to both the philosophy and practice of Quality Circles the book stands on its own. Once a decision is made to proceed, however, it takes its place as an integral part of the Gower Quality Circles Programme, described in detail on the back of this jacket.

256 pages, Hardcover

First published January 1, 1982

About the author

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Mike Robson was Managing Director of MRA International, a successful management consulting business. He was the author of numerous business publications. He took early retirement from the company and now writes in the field of travel, humour and fiction.