Completeness: Quality for the 21st Century

by Philip B. Crosby

The man who made quality the watchword for corporations, now adds an important new word to the business lexicon--completeness--the logical extension of Crosby's practical, common-sense style of management. Named one of Library Journal's best books of 1992, this timely book outlines the principles of complete quality management.

272 pages, Paperback

First published January 1, 1992