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Psychological and Organizational Implications of Computer-Mediated Work
Excerpt from Psychological and Organizational Implications of Computer-Mediated Work
The first response of many managers to such a situation is to look for ways to increase control over the work process, but the more they attempt to control the process, the more employees will search out ways to subvert that control and gain some personal sense of mastery. Very often these subversive activities are dismissed as resistance to change. But in many cases resistance is the only available means for employees to articulate their responses to the substance of the changes they are faced with.
Because systems planning and design can be highly centralized activities managed by a small group of experts, any single user is likely to have little or no understanding of the comprehensive function ing of the system or the decision rules and normative criteria built into programs. It becomes difficult to challenge information without understanding how it was generated, especially when there are no independent experiential reference points for judging its validity.
About the Publisher
Forgotten Books publishes hundreds of thousands of rare and classic books. Find more at www.forgottenbooks.com
This book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully; any imperfections that remain are intentionally left to preserve the state of such historical works.
The first response of many managers to such a situation is to look for ways to increase control over the work process, but the more they attempt to control the process, the more employees will search out ways to subvert that control and gain some personal sense of mastery. Very often these subversive activities are dismissed as resistance to change. But in many cases resistance is the only available means for employees to articulate their responses to the substance of the changes they are faced with.
Because systems planning and design can be highly centralized activities managed by a small group of experts, any single user is likely to have little or no understanding of the comprehensive function ing of the system or the decision rules and normative criteria built into programs. It becomes difficult to challenge information without understanding how it was generated, especially when there are no independent experiential reference points for judging its validity.
About the Publisher
Forgotten Books publishes hundreds of thousands of rare and classic books. Find more at www.forgottenbooks.com
This book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully; any imperfections that remain are intentionally left to preserve the state of such historical works.
33 pages, Hardcover
First published August 8, 2015
7 people want to read
About the author
Shoshana Zuboff
28 books748 followersShoshana Zuboff is the Charles Edward Wilson Professor emerita, Harvard Business School. She is the author of In The Age of the Smart Machine: the Future of Work and Power and The Support Economy: Why Corporations Are Failing Individuals and the Next Episode of Capitalism. She received her Ph.D. from Harvard University and her BA from the University of Chicago.
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