Value-Added Customer Service: The Employee's Guide for Creating Satisfied Customers

by Tom Reilly

Goes beyond the sale to explore what an organization must do to build and maintain a solid client base. Show More Show Less

147 pages, Paperback

First published January 1, 1995

Reviews

[John Niemeyer · Rating 1 out of 5]

I don't think I have ever used this word, nor do I expect to use it again: Platitudinous. If this book is helpful you really need to consider a new career that does not involve employment.