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Value-Added Customer Service: The Employee's Guide for Creating Satisfied Customers

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Goes beyond the sale to explore what an organization must do to build and maintain a solid client base. Show More Show Less

147 pages, Paperback

First published January 1, 1995

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Tom Reilly

19 books

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Profile Image for John Niemeyer.
10 reviews4 followers
November 3, 2012


I don't think I have ever used this word, nor do I expect to use it again: Platitudinous. If this book is helpful you really need to consider a new career that does not involve employment.
Displaying 1 of 1 review