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Customer Service: Skills and Concepts for Success
This revision of Customer Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.
532 pages, Paperback
First published January 1, 1996
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