When the Little Things Count . . . and They Always Count: 601 Essential Things That Everyone In Business Needs to Know

by Barbara Pachter, Susan Magee

From the Internet and e-commerce to contract work and globalization, the way we work and communicate is changing constantly. Still, one essential fact remains: We must pay attention to the little things — the details that demonstrate that we know how to communicate and interact with others on a professional level, regardless of our position or occupation. In this book, longtime business communications consultant and trainer Barbara Pachter offers 601 essential ways to approach every business situation and relationship with confidence and ease. With its empathetic tone and entertaining real-life anecdotes, When the Little Things Count . . . and They Always Count offers inspiration and advice to help get us to the next level of professionalism and success.

Genres: Business, Nonfiction, Self Help

192 pages, Paperback

First published December 21, 2000

About the author

Barbara Pachter is president of Pachter & Associates. She is an internationally renowned business etiquette and communications speaker and coach who has delivered more than 2,100 seminars throughout the world.

Pachter’s client list boasts many notable organizations, including Bayer, Campbell Soup, Cleveland Clinic, Moody’s, Novartis, Pfizer, and Wawa.

“The Essentials of Business Etiquette: How to Greet, Eat, and Tweet your Way to Success” (McGraw-Hill, 2013) is her 10th book.

She is also the author of "The Power of Positive Confrontation," second edition to be released June 2014, "New Rules@Work," and "When the Little Count...And They Always Count."

Reviews

[Kat · Rating 4 out of 5]

Overall, "When the Little Things Count" covers the bases for a number of business-related topics that many stumble over, or have no idea that they do. I recommend reading through Pachter's book as a primer or a refresher for anyone in the business field who is trying to improve their standing or seeking growth.

[Pam · Rating 4 out of 5]

Checking this out after reading and hearing over and over again what millennials are missing in the business world. Analysis will determine if I use it as a pre-onboarding guide for interns.

[Lily · Rating 5 out of 5]

This book is so good for people who are about to start their career. Great for college students!

[Bonnie G. · Rating 2 out of 5]

I read a ton of these books because I am in the field. I picked this one up since I am preparing a new professionalism workshop for the college at which I work, and it seemed like this would help. Alas, there is no there there. Its a protracted listicle. There is nothing wrong with this. (Though some of the material is a little dated: "Long hair on women in the workplace is too girlish, sexy or distracting." Really?) But there is nothing new and the information delivery was irritating for this reader.

[Daniel · Rating 3 out of 5]

It's a nice book, but some things are outdated. Most of the advice is common sense. I think this book will be useful if you're seriously lacking etiquette. If you're generally polite already, this book will probably not be that helpful.

[Achilds · Rating 2 out of 5]

shelved for now, but it was interesting

[Jin · Rating 3 out of 5]

Most of the ideas here are useful and definitely applicable.. but nothing new or exciting.. a good book to read first time through..and then leave it on the shelf..

[Erin Waters]

I mean, I had to read it for school. Pretty useful little tips though! I'm sure I'll probably pull it out for some pointers next time I have an interview.

[Lynn · Rating 4 out of 5]

It drove in some important little pointers that you didn't know would be important. Overall I think it's a useful book for someone starting out in figuring what to do in a corporate environment.

[J Crossley · Rating 3 out of 5]

This is a book of business etiquette.