First off, this book feels so unprofessional. The amount of errors and poor sentence structuring makes it feel like im proof reading a crappy college essay. Secondly, the book is sometimes insensitive. It randomly throws in school shootings and lgbt people as examples for topics that are not even closely related. I would be fine with some of the examples used if the book wrote more context about them.. but the books just haphazardly throws in some triggering topics. Very unhappy that I have to read this for class.
A wonderful addition to any intercultural communication class. Melds well with extra readings that might be assigned from academic journals. Not only covers theory - gives examples of theory in practice.