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SLM Solutions: A Buyer's Guide: The Professional's Resource for Service Level Management
Choosing the right Service Level Management (SLM) solution doesn't have to be time consuming or complicated. SLM A Buyer's Guide, now in its third edition, is a powerful resource for anyone wanting expert advice on SLM tool selection. This book also provides valuable decision support information for enterprise and service provider IT departments tasked with selecting and implementing the right SLM solution.
344 pages, Paperback
First published July 29, 2002
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