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210 pages, Kindle Edition
Published January 8, 2018
Specifically:
a) Over-communication is required (and establishing a “rules of engagement” handbook)
b) trust is foundational
c) regimented onboarding process for new hires (i.e. give them a daily/weekly schedule that Will make them successful at their position)
d) clear KRA’s for every position (make work exclusively* results-based, not time-based)
*as close to exclusively as possible
e) built-in structure for face-to-face meetings (one-on-one and corporate)
f) apparently just use Zoom for everything you possibly can.