Performance at work: A systematic program for analyzing work behavior

by Richard A. Swanson

To understand the importance of having a systematic program for analyzing work behavior, you need only to look closely at the changing nature of work. The skillful management of productivity depends on a thorough understanding of human performance requirements and the ability to specify those work behaviors that will lead to desired performance. Processing forms, maintaining tools and machines, assigning jobs, and counseling subordinates - these tasks, if poorly done, lead to rework, waste of valuable time and material, and lost opportunities. If done well, they lead to efficient and satisfying operations, and new opportunities. This book provides simple and effective tools for such an analysis.

294 pages, Hardcover

First published January 1, 1986