"Read books by people you disagree with." -Emily Maroutian.
Working for Salesforce, I see this spirit, but I also see that it does not address the root values issue that is at play in global conversations of capitalism. Benioff is aware of some critiques of capitalism, but he nonetheless fights for a vision of capitalism that does no harm. I want to believe, but I'm not convinced, and here's why:
1. Corporations can serve disempowered communities all day long, but often we have not taken the time to understand those communities, so our efforts will just play out power dynamics that do not address the root power structure. Did we think about how we have contributed to their disempowerment? Can we avoid doing so again and revitalize them? Therein lies an opportunity.
2. Salesforce.com is not a real need in the world. It does not meet the needs of life, it meets the needs of a technocratic existence we've created for the middle to upper classes. Corporations are an excess, an auxiliary aspect of existence. Benioff believes they are essential.
3. What makes a corporation-- a large body of globalized labor-- possible? Stolen, opportunistic seizure of another person's existence. Their land, their time, perhaps the lifeblood of community members that made culture special, before it was homogenized. Sometimes people do labor willingly. But many of us work because we are terrified of not having basic sustenance. This is not a real choice-- this is a coercion. Many of us exercise labor that is far removed from what we culturally or even spiritually agree with.
4. Benioff's discussion of globalization was particularly interesting- he is aware that globalization has destroyed languages, cultures, and environment, and that many people have acted in the name of profit without heed to those they take advantage of. Benioff thinks corporations can act as local businesses once did: whatever profits they take, get infused back into the community. I like the idea, but I see it as flawed on a global scale. At that point, the business is retired from having to understand the communities it 'serves.' It does not come from that community, so how can it serve adequately? That community did not want their business there in the first place.
5. Benioff is a strong supporter of non-profits too, but the irony here is that for non-profits to exist, they require the donations of profit-making companies... he is fueling another version of business and cleaning his hands with a soft towel.
6. I think what I'm trying to tease out here is a) there is a genuine commitment to service that Benioff wants to instill in other companies, which I do respect but b) there is just a fundamental values difference between us. I think profit is by nature at odds with any life system based in harmonious relationship. Everything has limits, but within capitalism those limits are ignored or unplanned for. Compassion will help, but it ultimately does not stop the train headed toward destruction-- of community, diversity, and of the environment.
Your labor is a direct support of your CEOs mission, so be critical of what that mission is. Will you be the 'army' (a word Benioff uses) to do that person's bidding? Do you understand their motivations and the result of your collective actions?