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Influence with ease
You already know that whatever your message, customers and coworkers are persuaded – not by your title – but by how much they trust you. In Influence with Ease, Jeff Mowatt shares 30-second tips that strengthen trust in virtually all of your communications.
If you like the quick-tips Jeff reveals in his articles and presentations, you love his book. Of all the 30-second tips that Jeff’s shared, we selected the best-of-the-best to include in this book. In all you get 101 of his most powerful tips. Plus, it’s sprinkled with light hearted chuckles and cartoons to help lift your sprit – much needed when you need to deal with other humans!
If you like the quick-tips Jeff reveals in his articles and presentations, you love his book. Of all the 30-second tips that Jeff’s shared, we selected the best-of-the-best to include in this book. In all you get 101 of his most powerful tips. Plus, it’s sprinkled with light hearted chuckles and cartoons to help lift your sprit – much needed when you need to deal with other humans!
88 pages, Paperback
3 people want to read
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May 15, 2018
• Share your grand intention. “ Im in the business because I love animals. So, whether you buy from here or anywhere else, I want to make sure that you get all your questions answered so your dog gets the best possible care”. 11
• Phone greeting. “finish greeting by ensuring the last word you say is your name, “ Customer Service, this is kim” instead of “kim speaking”. 12
• Answer the question first, then elaborate. 14
• When asking questions start by explaining why. “ I want to give you a hairstyle that works for your lifestyle… what do you do for a living?” 17
• Understanding. “ I went through those directions fairly quickly. So, if you could repeat what we covered in your own words, I’ll make sure I didn’t skim over too much” 18
• Leaders introduce the subject, then listen for input. Then announces decision, acknowledging comments and arguments and those who’ve contributed.
• Referrals – “I’m following up to make sure that, after sleeping on it, you’re still happy with the way we set up your new portfolio.” “I wonder if you could give me some advice. I’d like to offer this to other people who want sound financial planning. Is there anyone you know of…” 23
• Summarize what people say to you!
• Selling – when you have an idea or something to sell, people tend to choose the middle ground so best to have 3 options. 33
• Subtle way to sell… “your thoughts on the …”38
• I’ll be happy to discuss our charges with you in detail. But before we do, perhaps we should dicuss whether or not my services would be a fit for you at all”. 41
• “Is there a budget that I should be aware of?” 42
• Disagreeing gracefully. Don’t use yes, but. Use, Yes, and heres another thing to consider 43
• After a meeting, instead of just discussing get people to commit by asking if they are for or against. 50
• Stop using “the truth is”, “honestly”, “believe me…” implying everything else you said isn’t the truth.
• Avoid “you look nice”, be more specific = less flattery and more perceptive, considerate. 55
• Adding words “for you” perceived value with customers that working harder.
• “Anything else I can do for you?” professional and sincere.
• After reading a 30 second tip: 1. Why they liked it, 2. How they’ve been applying it. 3. What the results have been. Then pick another member of the team who will do the coaching moment for the next meeting
• Phone greeting. “finish greeting by ensuring the last word you say is your name, “ Customer Service, this is kim” instead of “kim speaking”. 12
• Answer the question first, then elaborate. 14
• When asking questions start by explaining why. “ I want to give you a hairstyle that works for your lifestyle… what do you do for a living?” 17
• Understanding. “ I went through those directions fairly quickly. So, if you could repeat what we covered in your own words, I’ll make sure I didn’t skim over too much” 18
• Leaders introduce the subject, then listen for input. Then announces decision, acknowledging comments and arguments and those who’ve contributed.
• Referrals – “I’m following up to make sure that, after sleeping on it, you’re still happy with the way we set up your new portfolio.” “I wonder if you could give me some advice. I’d like to offer this to other people who want sound financial planning. Is there anyone you know of…” 23
• Summarize what people say to you!
• Selling – when you have an idea or something to sell, people tend to choose the middle ground so best to have 3 options. 33
• Subtle way to sell… “your thoughts on the …”38
• I’ll be happy to discuss our charges with you in detail. But before we do, perhaps we should dicuss whether or not my services would be a fit for you at all”. 41
• “Is there a budget that I should be aware of?” 42
• Disagreeing gracefully. Don’t use yes, but. Use, Yes, and heres another thing to consider 43
• After a meeting, instead of just discussing get people to commit by asking if they are for or against. 50
• Stop using “the truth is”, “honestly”, “believe me…” implying everything else you said isn’t the truth.
• Avoid “you look nice”, be more specific = less flattery and more perceptive, considerate. 55
• Adding words “for you” perceived value with customers that working harder.
• “Anything else I can do for you?” professional and sincere.
• After reading a 30 second tip: 1. Why they liked it, 2. How they’ve been applying it. 3. What the results have been. Then pick another member of the team who will do the coaching moment for the next meeting
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