Быстрее, лучше, дешевле: Девять методов реинжиниринга бизнес-процессов

by Michael Hammer, Майкл Хаммер, Lisa Hershman

Почему одни компании процветают, а другие — нет? Майкл Хаммер, всемирно известный бизнес-гуру и автор концепции реинжиниринга, и его коллега Лиза Хершман уверены в том, что секрет достижения успеха — в способе организации процессов. В своей книге они показывают, как можно использовать огромный потенциал процессного подхода для увеличения прибыльности компании и повышения ее конкурентоспособности. Ведь говоря «быстрее, лучше и дешевле», авторы подразумевают: быстрее, лучше и дешевле, чем конкуренты. Руководствуясь принципами, предложенными авторами книги, организации, работающие в любой сфере деятельности, могут успешно внедрить процессный подход и полу

Genres: Business, Management, Buisness, Self Help

319 pages, Kindle Edition

First published January 1, 2010

Reviews

[Нестор · Rating 5 out of 5]

Очень хорошая книга по управлению измениями и улучшениями.

Категорически рекомендую.

[Joshua Fisher · Rating 3 out of 5]

I read this book for a leadership book club and found it to both resonate and bore me. The examples were helpful in finding comparison between the topics and my own process based work; however, I did find the middle sections quite difficult to get through, even on an audiobook.

[Adam · Rating 4 out of 5]

Some basic easy to understand principles in end-to-end process management. Not a whole lot I haven't heard before, but the book is put together well and could be a good reference for future project leadership.

I'm not sold on adding people for the sole purpose of managing projects...what the book refers to as "CPO" Chief Process Officer. Extremely large and challenging projects may require this. My concern is people who hold positions like "CPO" end up with few valuable skills aside from presenting, organizing and delegating. Then CPOs are stuck inventing projects to sustain their job. Nevertheless, the duties outlined as responsibility of the CPO within this book are valuable.

[Abhi Yerra · Rating 3 out of 5]

This book could have been much shorter and still kept to its core message which is processes help businesses do move faster, better, cheaper. However, it is a book written for larger companies with bigger bureaucracies so there are a lot of examples that touch on that.

However, for the small business it is essentially have a Standard Operating Procedure and consistently evolve it.

[Annasnova · Rating 4 out of 5]

Assigned reading for my MBA course on Business Processes. Easy read with a compelling model of structuring end-to-end business processes to improve performance across the board. Though I feel like this book would need to be discussed in class with peers to fully absorb the lessons it teaches.

[Abayomi Agboola · Rating 2 out of 5]

A good book wiyh great insights into impotant aspects of creating an efficient work process where there is no hero. That being said, it could be shorter, concise and less painful to read.

[Sarah Dahl · Rating 3 out of 5]

There are some good principles in this book. I found it a little outdated.

[Robert Chapman · Rating 3 out of 5]

This book was more geared to process change in larger enterprises; however, there are a lot of transferable thoughts for smaller companies as well. In the end the book drives home notion that process change is all about adding value for your customers, which in turn drives up profits and lowers cost of operations.

The stories of how bad processes have totally screwed up the customer experience are pretty enlightening. There are also many stories of how process engineering worked wonders and turned around bad situations.

[Kathleen Rainwater · Rating 4 out of 5]

The book focuses on the potential of process improvement in an era of increasingly intense competition. The authors present seven essential principles (identifying and fine-tuning such factors as "who does the work," "where the work is done," etc.) and a tool kit of nine "levers," or changes, for how actual work streams can be organized and executed more effectively in companies across industries and across the globe. Case studies in the final section show how these end-to-end process have been applied in real enterprises,

[Ben Donahower · Rating 3 out of 5]

This book is mostly geared towards larger companies but any company or anyone with an interest in process management will get something from this book. My only concern with this book is that because it's about process, there are many methodologies and step by step systems presented in the book that would be best augmented with (preferably digital) checklists, charts, and other breakdowns of the material that was spelled out in the written word.

[Theodore Kinni · Rating 3 out of 5]

The late reengineering guru's final book is nuts-and-bolts look at making companies work better. Part 1 is terrific -- filled with straight talk and prescriptive advice.