To be human is to be social, to crave real and meaningful connection. And that goes for the workplace, as much as for the personal sphere. Exploring how technology is changing the world of work (not always for the better), Back to Human by Dan Schawbel, an expert in all things related to the future of the workplace, offers a blueprint for business leaders – and all of us – to create a truly fulfilling work environment.So if you’d like to understand how to lead with a human touch in an age of technology, we highly recommend checking out Back to Human, by Dan Schawbel.
---
It is possible to build free societies that are also rooted in connection, if we focus on the right values.
Hutterites are members of a Christian sect, with around 500 colonies scattered across Montana, Western Canada, and the Dakotas. A Hutterite colony is intensely communal. Private property or income is forbidden and every member is looked after. When a woman becomes a mother, for example, she’s joined by a young girl from another family who provides help while, in turn, learning what it means to be a parent.
Hutterite communities are collectivist and starkly different from the individualist societies in the Western world. They are extremely tight-knit, with very low rates of loneliness.
There are downsides to traditional, collectivist societies, however. The Hutterites, for example, rely on conformity, and don’t tolerate homosexuality. But individualistic societies with loose social connections are also missing something of value.
What if there were a third way? What if we could form a society with mutual support and freedom for individuals? The case of Anaheim, a city in California, might just prove that such a third way exists.
Anaheim used to have a social-disconnection problem. People lived such private lives that they barely knew their neighbors. But then Tom Tait ran for mayor. The big idea behind his political campaign? Kindness.
Tait’s message certainly tapped into something, because he was elected by a wide margin.
As mayor, Tait began focusing on kindness by getting to know his own neighbors, slipping a note under their doors to suggest meeting so they could better look out for each other. But he wanted to go further. When tackling the opioid crisis, he asked his team to consider what a kind approach to the problem might look like. The result was a program encouraging the police to get opioid users into treatment, instead of arresting them. The message to the community became one of lending a hand, rather than letting them struggle alone. After 15 months, as many as 270 people were in treatment.
Tom Tait offers a lesson for many of us. There is a way to build a community that is both individualistic and collectivist. We just need to show that everyone benefits from being kind to one another.
---
Our modern, technological world isn’t helping our loneliness problem.
It's easy nowadays to let human contact slip from daily life. The author, for example, was delighted when online grocery deliveries hit the scene. Just think of all the time savings!
But it turned out that trips to the store had generated a lot of connections. Random meetings with fellow parents in the baby food aisle and chats with friendly clerks may have been small interactions, but they’d kept the author and his family connected to their community.
Technology is changing fast, and it’s changing our habits with it. Take the illusion of multitasking. If you have a smartphone, you’re perhaps guilty of quickly checking the weather while also following a friend’s story about his cute baby, or looking at an email while hearing about a neighbor’s vacation.
But research shows that, even when we think we’re multitasking, we’re usually not. We’re actually switching back and forth between tasks really quickly. According to MIT neuroscientist Dr. Earl Miller, tasks involving communication are nearly impossible to focus on simultaneously. So if you steal a look at your phone during a conversation, you might hear what’s being said to you, but you won’t fully process it.
Thanks to the constant presence of technology, we’re losing some of the raw human power of being physically near other people. Only half-concentrating on what someone tells us means we’re not giving them our full attention. And this means we miss out on building understanding and empathy for one another.
The good news is that a reduction in screen time can improve our emotional intelligence . A psychology study involving two groups of 50 children proves this. In the study, one group attended an outdoor camp where technology was banned. The other stayed at school and kept using their smartphones as normal. At the end of a week, both groups were tested for their ability to interpret emotional states in photos and video. The children who’d been without their smartphones were much better at identifying emotion. The reason was clear: after just five days without phones, the campers’ empathy was on the rise, because they’d actually talked to each other.
So try to put down that phone. Technology can certainly bring us closer together, but it will do so only if we use it with care and consideration.