Beyond CRM Basics: An MVP Guide to Expand Your Knowledge and Grow Your Career

by Deepa Patel

Deepa Patel, Salesforce MVP and founder of the Salesforce Certification Study Group, offers CRM admins a practical guide to expand their skills and boost their chances for long-term success. Her book bridges the gap between knowing technology and applying it to a company’s business processes.As technology has evolved, so has the need for CRM admins who understand how to apply business analysis methodology to their day-to-day work. This is the number one skill requested by prospective employers today.In BEYOND CRM BASICS, Ms. Patel explains the complementary roles of CRM admin and business analyst. She guides CRM admins to an understanding of the enhanced skill set needed to do their current jobs effectively and increase their value in the marketplace.The author shares a series of inspiring success stories offered by members of the CRM community – people from different walks of life who created rewarding careers for themselves by thinking outside of the box. The book concludes with additional resources to help CRM admins take their own careers to the next level.

186 pages, Paperback

Published October 24, 2017

Reviews

[victor manuel bautista medina · Rating 3 out of 5]

New admins next steps

I extracted 3 important quotes front this book, it’s very basic to how become in better admin. If you are starting this is a good book.

Helps me to encores to dev to search more, like a example, like a quote.

[Jean Pierre Exil · Rating 4 out of 5]

Great insights.

I learned from her book, especially the difference between CRM Analyst and a Business Analyst. I strongly encourage others to read this book.

[Amy T. · Rating 5 out of 5]

Solid primer to business analytics for CRM admins (likely Salesforce).

[Manoj Sharma · Rating 5 out of 5]

Good Insight on the business aspect of Salesforce. The best book to understand what is required to develop to be a Salesforce professional and help to grow your selves.

It gave me an understanding of what valuable skill and knowledge I have already, and what I have to explore.

Now I see that I am best fit to grow in my career using Salesforce.

Thanks Deepa, great help.