Biz Stone, in his book, Things a Little Bird Told Me: Confessions of the Creative Mind, shares in detail, his journey from growing up in a poor, single-parent household to eventually leading one of the most successful, innovative, and influential businesses in the 21st century. He describes the struggles he endured, how his determination and the power of positive thinking propelled him through seemingly insurmountable situations, and his belief that all one needs to be successful as a leader is to exhibit care and compassion for humankind.
From a cursory glance at his credentials, training, and general attitude toward entrepreneurship, and without knowing his story, one would laugh at the possibility of Biz Stone leading a multi-billion dollar business such as Twitter. Yet, with humor, intuition, an abundance of self confidence, and the willingness to take enormous risks, he was able to take Twitter from a joke of an idea between friends, to the powerhouse of social media that it is today. Growing up, Stone was an average student, with just a handful of friends, and few material resources. However, he had the gift to make people laugh, and he had grandiose ideas. While not realizing it at the time, those traits were all he needed to get started. He says his book is about “...making something out of nothing, about merging your abilities with your ambitions, and about what you learn when you look at the world through a lens of infinite possibilities” (Stone xv). He goes on to say that hard work is good, and even important, but that it is creative ideas that inspire. He believes that with all he experienced in his journey, his greatest skill is learning to listen to people, and then using that as a tool to change the world.
His guidance for beginning leaders and entrepreneurs is valuable and credible. From an early age, Stone was able to influence those around him, both peers and those who had authority over him. For example, he found himself at a disadvantage to play any athletic sport in high school. Due to his family’s financial situation, he did not have the same opportunities when young to participate in childhood sports teams. He was often cut from teams as soon as tryouts began. He understood that this was because his peers had years of experience before ever getting into high school. He solved this problem by convincing his high school to start a lacrosse team, although he had never played or attended a lacrosse game. Because lacrosse was not a well known game, he gambled on the idea that his peers also had no experience, which would give him an equal opportunity in the sport. His idea was successful. Not only did he play, but he also became team captain. This tactic became one of his best learned lessons, that “opportunity is manufactured” (Stone 10). Stone used this tactic repeatedly throughout life, landing him unlikely jobs as a graphic designer, an influencer blogger, and eventually to a prestigious position at Google. It was when Stone left Google that he discovered the key to creativity and leadership, and luckily, shares this in his book for others to learn from.
Stone left a stable, well-paying career at Google so that he could begin a new start up company, which later became Twitter. He shares that he had lost interest in what he was doing at Google. Over and over again, Stone uses terms such as “passion” and “joy” when referring to success and creativity, which he believes are critical to any endeavor. He goes into great detail about barriers to success and how those barriers are the “necessary constraints that inspire creativity” (Stone 55). He believes strongly in emotional investment in regards to any task. Through this creative, joyful, and passionate investment, Stone learned to watch and listen to people, and took notice of how humans will flock together toward a cause, much the same as animals will do. Through simple observation, he learned that people, in general, will respond positively to adversity and difficulty if provided with truth and transparency. This became his leadership philosophy. His advice when it seems everything has gone wrong or is broken, is to find what works and build on that strength. He encourages looking for the positive, and to always practice humility by being open and honest with customers. When Twitter first started out, they had constant problems staying online. The servers were crashing on nearly a daily basis. This became such a normal occurrence that Twitter gained the nickname, “Fail Whale” by its users. But because Twitter had been so honest about their issues, the users were patient and forgiving. Stone considers failure an asset and a critical part of growth. He stresses the need to be willing to fail and risk everything in order to move forward and be successful.
Stone strived to make Twitter a tool for people to use as they needed. He didn’t push to make it anything. He allowed it to evolve into whatever the users needed it to be. He encouraged his followers to simply celebrate Twitter for all the great things people did with it. Throughout its life, Stone has seen Twitter evolve into a fast moving, non-official news source, or a gathering place for desperately needed fundraising efforts, or a platform to spread humanitarian ideals and societal justice. He says, “Twitter was proof that leaderless self-organizing systems could be true agents of change.” And this is the heart of his message. As long as a common goal is shared, the approach to it should be flexible. Those in power should not force followers into a plan just because of protocol. People, whether they be consumers or employees or coworkers, are always considered before technology. Value comes before profit, and always strive to do common good in the world. The rest will fall into place. Stone does an excellent job of sharing what he considers to be vital traits and skills to be a successful leader/business, and he willingly uses his setbacks and failures to encourage others to learn from their own mistakes also.