This text's five-step learning model helps students improve interpersonal competence in well-defined ways-through conceptual understanding, modeling of realistic examples, practicing of skill-building exercises, self-assessment, and translating learning into behavior. Intended for the instructors who take a theory/research approach.
Although I had to read this book for uni purposes I found it well written and easy to read. I particularly liked the references to well known movies throughout the book to illustrate points about interpersonal communication.