Total Quality Management

by Dale H. Besterfield

Total Quality Management refers to an integrated approach by management to focus all the functions and levels of an organization on quality and continuous improvement Over the years total quality management has become very important for improving a firm s processing capabilities in order to sustain competitive advantages. This book focuses on encouraging a continuous flow of incremental improvements from the bottom of the organization s hierarchy. Several technical topics are revised for the present context and their relevance to Indian industry is emphasized

584 pages, Paperback

First published October 1, 1994

Reviews

[Sachinroy]

good excellent

[Rao Hashir · Rating 5 out of 5]

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[Krishna · Rating 5 out of 5]

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[Shaban]

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[الاء الشنطي Ala Al-Shanti · Rating 4 out of 5]

A Rich book of Total Quality Management talk about how important the TQM is for a company, and how implementing TQM drives to GROWTH.
- Applying TQM >> Increase productivity >> Lowering cost >> Business growth!
But this require a "cultural change".. - very smart-!

building a TQM principle in a company will not happen overnight, it is a long-term changing.
"Quality is the responsibility of everyone in the organization".
I loved that rule, I can call it - A GOLD RULE-.

1 )The book talks widely about LEADERSHIP, but briefly I can say :
Leadership is to focus on customer, to empower employee, encourage collaboration and team effort, Train, Couch , rather than supervise.

2) The implementation of TQM is the responsibility of everyone, it starts at the Senior manager, going to CEO, then getting involve in all directions. Developing the CORE VALUE is a good step to start.

3) Customers are two types according to the book, Internal and External, customer feedback is the main thing to development.
"Customer Is Always Right" . - GOLD RULE-!

4) Employee involvement in TQM process is very important and can be listed in : Training , Education, Safe job.
* The Goal Is To Achieve Perfection*

5) Supplier Partnership was covered in a nice way in this book, two main points : make long-term relationship with the supplier, and make the selection criteria on quality not on price.

- The most important measure of performance is how much the Poor Quality Cost is.
Increasing the total quality cost will decrease the failure cost.

Such a great experience with this book, very important knowledge if you want to make a business, or you already have one but need to be the first in your field, I highly Recommend this book for you!

[Asep Nopayady · Rating 4 out of 5]

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[Saad · Rating 5 out of 5]

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[Sandeep · Rating 5 out of 5]

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[Aileen Recla]

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[Mirza Rehman · Rating 5 out of 5]

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[Faise Rajput]

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[Muhammad Tauqeer · Rating 4 out of 5]

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[Dalene · Rating 5 out of 5]

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[Danish]

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[Veerapathiran · Rating 5 out of 5]

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[Ghulam Mustafa]

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[Ravi Kasera]

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