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The Art of Handling Difficult Conversation
In this book, we will explore how you can handle difficult conversations. There are generally three types of difficult those that go badly, those that go very well, and those that are avoided. We're going to focus on having a successful conversation that not only achieves the desired outcome but enhances the relationship as well.
In this book, I'll share with you specific tips and strategies for having difficult conversations. We'll cover the four phases of successful conversations and specific components of the conversation itself.
We'll also look at when you have to initiate a difficult conversation, as well as when you're on the other side. This book will help you prepare step-by-step to have your conversation. In four-phase model that author describe, you'll discover the situations that lead up to difficult conversations, decide when the conversation is warranted, prepare for the interaction, and monitor outcomes to ensure success.
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
Topics
1-What is a difficult conversation?
2-Understanding why conversations go badly
3-Changing your tipping point
4-Building your stretegy
5-Knowing your triggers
6-Re-framing your adversary
7-Being prepared for the conversation
8-Taking responsibility
In this book, I'll share with you specific tips and strategies for having difficult conversations. We'll cover the four phases of successful conversations and specific components of the conversation itself.
We'll also look at when you have to initiate a difficult conversation, as well as when you're on the other side. This book will help you prepare step-by-step to have your conversation. In four-phase model that author describe, you'll discover the situations that lead up to difficult conversations, decide when the conversation is warranted, prepare for the interaction, and monitor outcomes to ensure success.
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
Topics
1-What is a difficult conversation?
2-Understanding why conversations go badly
3-Changing your tipping point
4-Building your stretegy
5-Knowing your triggers
6-Re-framing your adversary
7-Being prepared for the conversation
8-Taking responsibility
32 pages, Kindle Edition
Published April 11, 2018
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