This book validates every nasty thing that has ever been said about consultants. It is full of lots of bloviating, meandery prose that does not get to the point. Rather, it just throws words together in order to milk a bit more out of you.
You begin to think that this person must be here for a good reason; listen to how many buzz words they are able to stack, one atop the other. It took me a bit to be convinced that this book says nothing. Much of the portion that I read spoke of nothing more than Kavanaugh’s personal upbringing and how it prepared him for the career of consulting. In other words, it was completely irrelevant.
What does it add to our understanding of consulting that, early in his career, he got his hands on tapes by Earl Nightingale, who explained the concept of grateful service. He does not develop the topic beyond telling us briefly what the concept means. He soon switches on to a different topic. There may be consultants who are not long-winded and full of hot-air that gains you nothing and loses you some money, but this book suggests that the industry is dominated by those sorts of people.