Understanding and Implementing ISO 9000 and ISO Standards

by David L. Goetsch, Stanley B. Davis

A teaching resource and how-to guide presenting a step-by-step model for understanding ISO 9000 quality standards and implementing the ISO 9001 standard, designed to be used as a primary text for courses based on the ISO 9000 standards, as a supplemental text in courses dealing with quality management and TQM, and as a guide for use in private sector organizations. Explains how to choose the appropriate standard from the ISO 9000 series and how to implement it in a Total Quality or traditional environment. Includes chapter summaries, key terms, review questions, and a serialized case study on preparing for ISO 9001 certification, plus a certification checklist. Annotation c. by Book News, Inc., Portland, Or.

209 pages, Hardcover

First published November 21, 1997