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ITIL® V3 Foundation Complete Certification Guidebook: ITIL® V3 Study Guide to Pass In First Attempt
ITIL® V3 Foundation Complete Certification Study Guide to Pass In First Attempt
The Information Technology Infrastructure Library (ITIL®) has become the standard framework for the IT service industry. In this book, the author explains what ITIL is and how it can help align IT services with the needs of your organization. The book is comprised of many modules, drawn from ITIL objectives that follow the phases of the service lifecycle. The author explains the key principles, models, and concepts behind the ITIL model of service management, and then dives deep into the life-cycle processes, from business-relationship management to problem management and by using some using real-world examples.
Welcome to the ITIL Foundation Exam Guide, as many of you guys out there may have heard, that the ITIL infrastructure library has become the prominent framework in our IT service industry around IT service management. We have broken out this book into several modules and each one of those modules will be broken down into smaller information sub-sections.
One of the primary focuses of ITIL is really around the service and the life cycle that those services go through. So, we'll make sure that you have a good understanding of what those life cycle phases are, as well as the processes that are part of those phases.
Talk about the relevance of IT service management to your organization. What we'd like to do here is bring up some specific examples, some history that I may have around ITIL to help you understand some of the basic concepts so that you cannot just so that you don't just learn the model, you understand how to apply the model across your organization. And then finally, this is also a preparation for the Foundation exam. We'll talk a little bit more about what the exam consists of here.
So, what I'd like for you to do is prepare yourself for the exam and I really want you to understand what this ITIL stuff is all about. Number one, like I mentioned before, the service lifecycle. You'll hear me talk about things like service strategy, service design, service transition, service operation, and continual service improvement. Now, that may be foreign to you today, but as soon as you walk through several of these, those will start to make a lot of sense to you.
We will talk about those life cycle phases. We'll talk about capabilities and resources organizations should have to help drive services and drive them through their life cycles. We'll talk a little bit about quality, quality of processes, and quality of services and so on. So those are the topics that we're going to cover in this Book.
The Information Technology Infrastructure Library (ITIL®) has become the standard framework for the IT service industry. In this book, the author explains what ITIL is and how it can help align IT services with the needs of your organization. The book is comprised of many modules, drawn from ITIL objectives that follow the phases of the service lifecycle. The author explains the key principles, models, and concepts behind the ITIL model of service management, and then dives deep into the life-cycle processes, from business-relationship management to problem management and by using some using real-world examples.
Welcome to the ITIL Foundation Exam Guide, as many of you guys out there may have heard, that the ITIL infrastructure library has become the prominent framework in our IT service industry around IT service management. We have broken out this book into several modules and each one of those modules will be broken down into smaller information sub-sections.
One of the primary focuses of ITIL is really around the service and the life cycle that those services go through. So, we'll make sure that you have a good understanding of what those life cycle phases are, as well as the processes that are part of those phases.
Talk about the relevance of IT service management to your organization. What we'd like to do here is bring up some specific examples, some history that I may have around ITIL to help you understand some of the basic concepts so that you cannot just so that you don't just learn the model, you understand how to apply the model across your organization. And then finally, this is also a preparation for the Foundation exam. We'll talk a little bit more about what the exam consists of here.
So, what I'd like for you to do is prepare yourself for the exam and I really want you to understand what this ITIL stuff is all about. Number one, like I mentioned before, the service lifecycle. You'll hear me talk about things like service strategy, service design, service transition, service operation, and continual service improvement. Now, that may be foreign to you today, but as soon as you walk through several of these, those will start to make a lot of sense to you.
We will talk about those life cycle phases. We'll talk about capabilities and resources organizations should have to help drive services and drive them through their life cycles. We'll talk a little bit about quality, quality of processes, and quality of services and so on. So those are the topics that we're going to cover in this Book.
133 pages, Kindle Edition
Published May 13, 2018
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Displaying 1 - 2 of 2 reviews
June 25, 2025
een service is een wijze om toegevoegde waarde te leveren aan klanten door het mogelijk te maken de door hen beoogde resultaten te bereiken, zonder dat zij verantwoordelijk zijn voor specifieke kosten en risicos's.
Servicemanangement is een reeks van gespecialiseerde organisatorische capabilities in de vorm van services voor het leveren van waarde aan de klant.
Utility is de geleverde functionaliteit van een product of service vanuit het gezichtspunt van de klant.
warrantly is een belofte of garantie dat een product of service zal voldoen aan de overeengekomen vereisten. Dit kan een formele overeenkomst zijn zoals een service level agreement of een contract of het kan een marketingboodschap of merkenimago zijn.
een proces ie en verzameling van samenenhangende activiteiten dat gericht is op het combineren en implementeren van resources en capabilities met het oog op het behalen van een bepaald resultaat, dat direct of indirect toegevoegde waarde creert voor een klant of stakeholder.
een rol is een verzameling verandwoordelijkheden activiteiten en bevoegdheden toegekend aan een persoon of team. Een rol wordt beschreven in een proces
Servicemanangement is een reeks van gespecialiseerde organisatorische capabilities in de vorm van services voor het leveren van waarde aan de klant.
Utility is de geleverde functionaliteit van een product of service vanuit het gezichtspunt van de klant.
warrantly is een belofte of garantie dat een product of service zal voldoen aan de overeengekomen vereisten. Dit kan een formele overeenkomst zijn zoals een service level agreement of een contract of het kan een marketingboodschap of merkenimago zijn.
een proces ie en verzameling van samenenhangende activiteiten dat gericht is op het combineren en implementeren van resources en capabilities met het oog op het behalen van een bepaald resultaat, dat direct of indirect toegevoegde waarde creert voor een klant of stakeholder.
een rol is een verzameling verandwoordelijkheden activiteiten en bevoegdheden toegekend aan een persoon of team. Een rol wordt beschreven in een proces
November 3, 2020
Terrible book
Thought this was a good buy to complement access I had to on demand training. I was wrong; I had to buy the official ITIL prep book as this had simple grammatical errors, was poorly structured and used terrible examples. I gave up on it after chapter one and doing a quick scan of the rest of the book. Skip this book
Thought this was a good buy to complement access I had to on demand training. I was wrong; I had to buy the official ITIL prep book as this had simple grammatical errors, was poorly structured and used terrible examples. I gave up on it after chapter one and doing a quick scan of the rest of the book. Skip this book
Displaying 1 - 2 of 2 reviews