When Words Collide: Resolving Insurance Coverage and Claims Disputes

by Bill Wilson

Written by Bill Wilson, the U.S.A.’s foremost authority on insurance policy Practical and entertaining guide to understanding insurance policies. The culmination of a legendary career that stretches over six decades. Learn from the actual stories of thousands of real-life claims. Learn a rock-solid foundation to anchor your technical insurance knowledge. There is simply no substitute for experience, and in this book, Bill distills 50+ years of insurance experience, shared with the love of an educator. Nothing destroys your customers' trust more than a bad claims experience. If you're an agent, you sell promises. Promises that somebody else (a claims adjuster) has to deliver on. That puts you in a tough situation. This book will pay for itself many times over if it helps you save a single client, and it's going to save you many customers over the years. Decades of deep, technical insurance experience distilled into a simple book It's like having a mentor who is a world-class technical expert, and at the same time, a passionate and dedicated educator. Chock full of practical examples. This is not a theoretical manual; it's a deeply practical, interesting, and entertaining read that will be useful for decades to come.

358 pages, Kindle Edition

Published May 15, 2018

Reviews

[Maurice Rubino · Rating 5 out of 5]

Must Read for all Insurance professionals

Well documented, clearly written, loved the step by step process to analyze a policy when there is a coverage dispute. This will be part of my permanent reference library and has inspired to look at several mentioned sites to enhance my knowledge. I say all this as a 40 year veteran of the industry and someone who values continuing education.

Excellent job

Maurice Rubino

[Robert · Rating 4 out of 5]

Good book on insurance

Anyone can read this book and gain an understanding of how to read an insurance policy, analyse the situation, and advocate for coverage. “RTFP”

[Tony Canas · Rating 5 out of 5]

Bill is the US's top expert on insurance policy language and he puts his 50+ years of experience into a simply amazing book, and on top of that, it's a truly funny read too. Illustrated with real stories from his long insurance career it is relatable and incredibly well written.

Disclaimer: I'm biased as I'm a partner in the company that published this book for Bill, Insurance Nerds.

[Kicker Cardenas · Rating 5 out of 5]

This book helps you think differently about the words you've been reading on insurance contracts.