When Words Collide: Resolving Insurance Coverage and Claims Disputes

by Bill Wilson

Written by Bill Wilson, the U.S.A.’s foremost authority on insurance policy Practical and entertaining guide to understanding insurance policies. The culmination of a legendary career that stretches over six decades. Learn from the actual stories of thousands of real-life claims. Learn a rock-solid foundation to anchor your technical insurance knowledge. There is simply no substitute for experience, and in this book, Bill distills 50+ years of insurance experience, shared with the love of an educator. Nothing destroys your customers' trust more than a bad claims experience. If you're an agent, you sell promises. Promises that somebody else (a claims adjuster) has to deliver on. That puts you in a tough situation. This book will pay for itself many times over if it helps you save a single client, and it's going to save you many customers over the years. Decades of deep, technical insurance experience distilled into a simple book It's like having a mentor who is a world-class technical expert, and at the same time, a passionate and dedicated educator. Chock full of practical examples. This is not a theoretical manual; it's a deeply practical, interesting, and entertaining read that will be useful for decades to come.

356 pages, Paperback

Published March 16, 2018

Reviews

[Natalie Moore · Rating 5 out of 5]

So much great information. Not something you can read all in one sitting though. An important reference for every insurance agent’s bookshelf.

[Chantal Roberts · Rating 5 out of 5]

I found this book to be incredibly educational. I certainly learned from it and recommend it to agents and adjusters alike.