Solve the Problem Right the First Time: How to Choose Great Technology Partners and Successfully Manage Change

by Christy King, Mary Yurkovic, Kim Smallman (Editor)

This workbook carefully explains everything you need to know to successfully research, test, buy, and lead change, as you implement new technologies at work. The authors provide proven, step-by-step guidance that includes templates for email communication, budgets, development timelines, and more. Solve the Problem Right the First Time - How to investigate a problem that comes from complaints about technology. - How to present a case to the C-suite for new technology investigation. - How to prepare for an investigation through staff interviews. - How (and why) to codify meetings and interviews during an investigation. - How to develop a project budget on criteria your CFO will understand. - How and why you should invite specific staff and involve them in the Request for Information (RFI) and Request for Proposal (RFP) process. - How to produce an RFI and RFP to which technology vendors will want to respond. - How to develop a pre-RFP budget estimate. - Why even the smallest company should create an RFI even if it never leaves your building. - How to create an effective RFP. The book includes a full RFP sample template. - How to conduct demos and run the sales process during an RFP round. - Items that should be included in every RFP. - How and when to run a POC, and why good etiquette in the investigation process matters to the bottom line. - Concepts that should be included in every RFP contract proposal. - How and when to communicate with the C suite during the investigation and RFP process. - How to communicate the conclusion of the process to staff, vendors, and the C suite.

175 pages, Kindle Edition

Published August 1, 2018