Service Integration and Management (Siam(r)) Foundation Study Guide

by Helen Morris, Liz Gallacher

This study guide provides readers with all of the information they need to prepare successfully for the EXIN/BCS SIAM BOK Foundation Exam. It includes all the content mandated by the EXIN/BCS Foundation Exam Preparation Guide, as well as a case study, exercises and sample solutions, quizzes and real world examples. Service integration and management (SIAM) is a management methodology that can be applied in an environment that includes services; urced from a number of service providers. SIAM supports cross-functional, cross-process, and cross-provider integration. It creates an environment where all Know their role, responsibilities and context in the ecosystem Are empowered to deliver; Are held accountable for the outcomes they are required to deliver. This publication will be useful for anyone working in a SIAM environment, whether they are a customer, a service integrator or a service provider. The study material covers topics including the origins of SIAM, the different SIAM structures, roles, challenges, risks and more.

Kindle Edition

Published October 10, 2017