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Learning ServiceNow: Administration and Development on the Now Platform, to Manage and Automate Your IT Service Management Processes
This is the SECOND EDITION. It is the latest edition of this book at this time.
IT service management automation at your fingertips
Key Features Book DescriptionThis eagerly awaited second edition of Learning ServiceNow has been fully revised to cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. This book will help you build a solid foundation of key concepts and demonstrate how to effectively implement and configure modules within ServiceNow.
You'll learn how to configure and administer your instance and then move on to building strong user interfaces and creating powerful workflows. You'll also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. The book will serve as a guide to helping you understand how to improve and automate your business' workflow and processes.
By the end of this book, you will be able to successfully configur and manag ServiceNow.
What you will learn Who This Book Is ForIf you're an IT professional or administrator looking to, or are already trying to, implement ServiceNow in your organization for Enterprise IT service management tasks, this book is for you.
Some familiarity with JavaScript and modern web technologies will help you get the maximum benefit from the book; however, no prior ServiceNow experience is required.
Table of Contents
IT service management automation at your fingertips
Key Features Book DescriptionThis eagerly awaited second edition of Learning ServiceNow has been fully revised to cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. This book will help you build a solid foundation of key concepts and demonstrate how to effectively implement and configure modules within ServiceNow.
You'll learn how to configure and administer your instance and then move on to building strong user interfaces and creating powerful workflows. You'll also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. The book will serve as a guide to helping you understand how to improve and automate your business' workflow and processes.
By the end of this book, you will be able to successfully configur and manag ServiceNow.
What you will learn Who This Book Is ForIf you're an IT professional or administrator looking to, or are already trying to, implement ServiceNow in your organization for Enterprise IT service management tasks, this book is for you.
Some familiarity with JavaScript and modern web technologies will help you get the maximum benefit from the book; however, no prior ServiceNow experience is required.
Table of Contents
388 pages, Paperback
Published June 20, 2018
28 people are currently reading
16 people want to read
About the author
Tim Woodruff
9 books5 followersTim is a Sr. Director of Cloud Engineering, a technical architect, developer, and trainer with a focus on the ServiceNow ITSM+ platform. He's also an author, but I feel like you've probably figured that out.
Tim has been working in IT, software development, and information security for two decades, and writes a popular ServiceNow development blog, SN Pro Tips, where a myriad of articles and free tools can be found. Tim is also the founder of The Precipice Foundation, a 501(c)(3) non-profit charity dedicated to preventing homelessness before it happens.
When not keeping busy with ServiceNow, writing books and articles, publishing free tools, and working to prevent homelessness, Tim enjoys studying physics, exploring ghost towns, and going on road trips with his three-legged doggo, Ezri (@threelegger on Instagram).
Occasionally, Tim writes author biographies for himself in third-person because that seems to be what everyone else is doing.
He feels pretty weird about it.
LinkedIn: /sn-timw
Twitter/Threads: @TheTimWoodruff
Instagram: @TheTimWoodruff
Tim has been working in IT, software development, and information security for two decades, and writes a popular ServiceNow development blog, SN Pro Tips, where a myriad of articles and free tools can be found. Tim is also the founder of The Precipice Foundation, a 501(c)(3) non-profit charity dedicated to preventing homelessness before it happens.
When not keeping busy with ServiceNow, writing books and articles, publishing free tools, and working to prevent homelessness, Tim enjoys studying physics, exploring ghost towns, and going on road trips with his three-legged doggo, Ezri (@threelegger on Instagram).
Occasionally, Tim writes author biographies for himself in third-person because that seems to be what everyone else is doing.
He feels pretty weird about it.
LinkedIn: /sn-timw
Twitter/Threads: @TheTimWoodruff
Instagram: @TheTimWoodruff
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Displaying 1 of 1 review
January 2, 2023
I'm new to the ServiceNow world and this book was/is helpful. It is a bit outdated because SN is always updating and the ServiceNow classes would be more relevant, according to a lot of people, but I still think this book has value. It gives some really good tips for beginners who need help with best practices. I also liked the activities. My favorite part though was the scripting chapters. I know I'll be referencing those in the future.
Displaying 1 of 1 review