Armstrong's Performance Management Toolkit

by Michael Armstrong

Carry out effective performance management throughout your organization with this ready-to-deliver training course. The e-reward 2014 survey of performance management found that the three major concerns of respondents were line managers' lack of skills to carry out performance management effectively, their failing to discriminate sufficiently when assessing performance and their reluctance to conduct reviews. Many organizations do provide training for their line managers, but the focus tends to be on the skills required to manage the performance of people rather than how to ensure that the system works well. Armstrong's Performance Management Toolkit provides a complete set of customizable tools to facilitate active learning sessions to train managers in performance management. The toolkit consists of eight practical training modules, covering - Introduction to Performance Management - Performance Planning - Providing Feedback - Managing Performance - Handling Challenging Conversations - Coaching - Conducting Performance Review Meetings - Assessing Performance Featuring discussion questions, practical exercises and role plays, as well as handouts, slides and notes, Armstrong's Performance Management Toolkit will help organizations increase the effectiveness of their performance management systems through building acceptance of the need for performance management, commitment to it, an understanding of how it works and the skills required. About the Kogan Page Our toolkits provide complete sets of customizable, printable resources to facilitate in-house training and development workshops and strategy design. Supplied as both ring binders and electronic files, and consisting of modules which can be used individually or combined for more extended programmes, the toolkits include ready-made practical exercises, handouts, discussion questions and more to upskill managers in performance management, change management and employee engagement.

312 pages, Loose Leaf

Published October 3, 2015

About the author

Michael Armstrong is a 30+ year veteran of the shopping centre industry in Australia, but his time hanging about in shopping centres began as a child when his father was appointed as the first Centre Manager of Phoenix Park shopping centre in the seventies, and then in his teens when he ran the family ice-cream shop.

He began his career leasing shops in Perth as a 20-year-old, rising through the leasing ranks to deliver multiple shopping centre projects, eventually rising to lead the retail leasing teams at Jones Lang LaSalle and Mirvac nationally.

He ultimately ran Jones Lang LaSalle’s national shopping centre business and Mirvac’s national shopping centre division prior to becoming a property consultant. Since then, he has leased shopping centres, helped revitalise The Rocks, and represented the government on the new Sydney Fish Markets development.

The Mall is Michael's first novel. He is finalising the follow-up, Siren, for release in late 2025.

He currently works as a Property Consultant.