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The Employee Experience: How to Attract Talent, Retain Top Performers and Drive Results [Hardcover] Tracy Maylett
Please Read Brand New, International Softcover Edition, Printed in black and white pages, minor self wear on the cover or pages, Sale restriction may be printed on the book, but Book name, contents, and author are exactly same as Hardcover Edition. Fast delivery through DHL/FedEx express.
240 pages, Hardcover
First published January 30, 2017
31 people are currently reading
234 people want to read
About the author
Tracy Maylett
8 books19 followersTracy M. Maylett is the CEO of DecisionWise, an international consulting firm advising leaders in more than 70 countries in employee engagement, leadership, and organization development.
Dr. Maylett works regularly with executives across the globe on leadership and engagement. He has an MBA from Brigham Young University, and holds a doctorate in Organization Change from Pepperdine University. He currently teaches courses in leadership and organization behavior in the Marriott School of Management at Brigham Young University.
Tracy's work has been published in numerous academic and business articles, and his work on engagement and leadership have been cited by various business sources, including The Wall Street Journal and CNN.
Tracy lives in the beautiful mountains of Utah with his wife, Lindy, and 4 sons.
Dr. Maylett works regularly with executives across the globe on leadership and engagement. He has an MBA from Brigham Young University, and holds a doctorate in Organization Change from Pepperdine University. He currently teaches courses in leadership and organization behavior in the Marriott School of Management at Brigham Young University.
Tracy's work has been published in numerous academic and business articles, and his work on engagement and leadership have been cited by various business sources, including The Wall Street Journal and CNN.
Tracy lives in the beautiful mountains of Utah with his wife, Lindy, and 4 sons.
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Displaying 1 - 23 of 23 reviews
December 26, 2018
This is another of the non-fiction books that I’ve been reading so that I can write a spark notes style summary for one of my clients. The issue here is that this is the first one that I’ve actually struggled to stretch out to fill the word count.
The reason for that is that a lot of the information here is repetitive, and I feel like there was only enough material to fill half the book. That material itself was pretty good though, even if at times it does seem a little basic. The central tenet is that if you want to thrill your customers, you must first concentrate on the employee experience and making sure that the people who work for you are happy in the jobs that they’re doing.
The main highlights for me were the idea of employee contracts, which don’t always have to be written out and signed. Verbal contracts count, and we also often arrive at assumptions that we then judge the company on. If you want to retain staff for as long as possible and to promote from within, you need to provide an employee experience to be proud of.
The reason for that is that a lot of the information here is repetitive, and I feel like there was only enough material to fill half the book. That material itself was pretty good though, even if at times it does seem a little basic. The central tenet is that if you want to thrill your customers, you must first concentrate on the employee experience and making sure that the people who work for you are happy in the jobs that they’re doing.
The main highlights for me were the idea of employee contracts, which don’t always have to be written out and signed. Verbal contracts count, and we also often arrive at assumptions that we then judge the company on. If you want to retain staff for as long as possible and to promote from within, you need to provide an employee experience to be proud of.
August 3, 2017
I began reading this book as the organization that I work for was going through some change. While the team I work on has a history of growth opportunities, structure, supportive supervisors, empowerment, and connection; the rest of the organization is struggling to find a meaningful brand and company culture that would inspire loyalty.
My first job out of college was as an analyst/project manager for DecisionWise, the consulting firm that wrote this book. Since I moved on in my career, many years ago, DW has grown a lot, adopted a few new theories and acronyms, but still uses similar, trustworthy survey tools to uncover employee experience truths.
In the end, this book pinpointed areas of concern in my current employer through stories and theories, but I didn't feel like it gave me actionable tools as a non-manager employee to propose solutions. I would recommend it if you were in a position to encourage change but didn't know where to start.
My first job out of college was as an analyst/project manager for DecisionWise, the consulting firm that wrote this book. Since I moved on in my career, many years ago, DW has grown a lot, adopted a few new theories and acronyms, but still uses similar, trustworthy survey tools to uncover employee experience truths.
In the end, this book pinpointed areas of concern in my current employer through stories and theories, but I didn't feel like it gave me actionable tools as a non-manager employee to propose solutions. I would recommend it if you were in a position to encourage change but didn't know where to start.
February 27, 2023
Speed read to grasp key principles. Interesting and will revisit.
April 2, 2018
I must say that I was a little skeptical of this book at first, but as soon as I started reading I found I actually really enjoyed it. The concepts are real-life applicable and clearly laid out. Something that I thought was really well done was how Maylett illustrated his point with current, up to date examples. The most interesting section in the book for me was the break down of the different contracts that people have with one another. Usually in books that deal with social psychology I get lost amidst the jargon, but here everything was laid out with specific examples for each contract (there are three by the way and all are so helpful!). The brand contract for me was so interesting. It is amazing how much a company can influence the effectiveness of their employees by simply staying true to what they advertise themselves to be. All in all, great read. Real world applicable, totally worth a look!
April 9, 2018
This book was insightful to how to drive results in organizations. Usually companies aim to satisfy the customer, bypassing the most important part of business- making the employees within the organizations happy. Millions of dollars are thrown away. However, this book explains the root of where a boss should be working on: improving the employee experience.
As the book progresses, the authors explain in detail and with examples, the ways inefficient organizations have shifted their culture to one of efficiency by satisfying the employee first.
This satisfaction comes in 5 main pillars: Meaning, Autonomy, Growth, Impact, and Connection (M.A.G.I.C). At times the information sounds repetitive; however, the repetition helps the reader retain the information. Overall, a great read; the repetition can get overdone at times. Still, it's a great read if you want to improve the efficiency of your business.
As the book progresses, the authors explain in detail and with examples, the ways inefficient organizations have shifted their culture to one of efficiency by satisfying the employee first.
This satisfaction comes in 5 main pillars: Meaning, Autonomy, Growth, Impact, and Connection (M.A.G.I.C). At times the information sounds repetitive; however, the repetition helps the reader retain the information. Overall, a great read; the repetition can get overdone at times. Still, it's a great read if you want to improve the efficiency of your business.
May 12, 2018
Basically the book begins on a note on employees, their self-esteem, roles they play & the policies that they need to incorporate to make it in the competitive world out there. I'm happy that I've purchased the hardcover edition of it.
Personally the book has done justice to the title, provided enough explanation & acts as a self-help guide for all who are interested in working in this sector.
I recommend this book to other employees, managers, companies, industrialists and so on....
The author has expressed an elaborate discussion on every topic, aspects, contracts. He has also given extensive analysis with the vast amount of knowledge he contains in the form of small treasures called chapters.
A book worth reading. Though not usually the fictional ones I read, but it was worth savouring.
Personally the book has done justice to the title, provided enough explanation & acts as a self-help guide for all who are interested in working in this sector.
I recommend this book to other employees, managers, companies, industrialists and so on....
The author has expressed an elaborate discussion on every topic, aspects, contracts. He has also given extensive analysis with the vast amount of knowledge he contains in the form of small treasures called chapters.
A book worth reading. Though not usually the fictional ones I read, but it was worth savouring.
April 16, 2018
Read this as part of an Organizational Behavior class in college. Enjoyed the quick-paced, conversational writing style and the abundant case studies presented. Found the discussion on contracts to be particularly insightful, as it led me to examine on various levels the expectations my friends, peers, and coworkers bring into relationships and the impact those met and unmet expectations have on relationships. Also enjoyed the focus on engagement vs happiness and the MAGIC acronym. Would have liked the same content but in a briefer read. Felt it was repetitive at times and could have been shorter.
April 17, 2018
I LOVED this book! We read it for class, but I totally want to read it again this summer. It is a great resource for any business. My favorite part is the famous MAGIC concept. I won't spoil the the book by telling you what the acronym means, but it is a great explanation of what motivates any person at work. I was able to apply this easily to myself in my own job. I also loved that it talked about employee experience being equal to customer experience, meaning if your employee experience is good then your customer experience is good. It was a new concept I hadn't ever thought of before. Highly recommend!
August 14, 2018
The Employee Experience is an easy read with information to not only help you build a badass organization, this book will also translate tangible deliverables into your personal life. You can knock this book out in a weekend, easily, and face Monday, yourself thriving while helpfully guiding your employees toward achieving great results for themselves and your business. Maylett and Wride provide well-supported and comprehensive-without-being-exhaustive convincing explanations. The biggest takeaway for me: take the time and forethought to build an engaging and complete psychological contract. "The Psychological Contract plays a major role in whether employees choose to give their hearts, spirits, minds, and hands to their work."
January 27, 2018
This book will teach you how the relationship between companies and employees can be elevated.
· How to retain talents if you successfully manage their expectations (which I believe it is un-know).
· An interesting discussions about the formal and informal "contracts" that exist between the employee and the organization.
I notice an over mannerism in chapter 8 and a trial to project the MOT concept for CX on EX (there is no need to create all this text for a simple concept) all authors should simplify concept not make them complex.
· How to retain talents if you successfully manage their expectations (which I believe it is un-know).
· An interesting discussions about the formal and informal "contracts" that exist between the employee and the organization.
I notice an over mannerism in chapter 8 and a trial to project the MOT concept for CX on EX (there is no need to create all this text for a simple concept) all authors should simplify concept not make them complex.
April 12, 2018
This book details the definite truths underlining the employee experience. It deepens understanding regarding contracts between individuals within a company including everyone form top executives to daily customers and frontline employees. This book proves extremely effective in outlining specific processes to improve employee engagement and expectation alignment. The language is exciting, engaging, and innovative. Anyone who has a desire to improve the organization they operate within would benefit from reading this book.
April 14, 2018
An insightful book that applies sound psychological principles to business. Don't let the cover fool you, it's not as dry as it looks. Maylett and Wride have a great sense of humor that helps put stories and insights into perspective. The experiences and principles discussed are relate-able, and while they might seem intuitive, they're presented in a new, creative light that makes them easily applied.
April 16, 2018
The Employee Experience is an excellent resource for those interested in improving and strengthening their organization. Focused on the impact that increased employee engagement can have on company outcomes, The Employee Experience offers real world examples and applications to help managers along their journey. While the book was helpful, it does include HR lingo and terminology that can be difficult to keep organized if you are new to the field.
April 11, 2018
This book is an excellent source for management and all employees alike. Maylett details the importance of focusing on employees allows for a better business. I agree with his view that customer satisfaction is a result of satisfied employees. While it is business related, the pop culture references and tone of the book make the read pretty entertaining.
August 9, 2018
Great for business and personal life!
Helping to break down the "contracts" that exist in all relationships, The Employee Experience, helps to identify where contract breaches are occurring and what action can be taken to correct it. This book helped me understand what types of expectations existed and the effects of keeping or breaking them.
Helping to break down the "contracts" that exist in all relationships, The Employee Experience, helps to identify where contract breaches are occurring and what action can be taken to correct it. This book helped me understand what types of expectations existed and the effects of keeping or breaking them.
February 26, 2021
Thành công không xuất phát từ một bảng số liệu, một câu khẩu hiệu hoặc là một dây chuyền công nghệ hiện đại, mà thành công bắt nguồn từ con người và kết thúc cũng ở con người. Đây chính là ý nghĩa của khái niệm Trải nghiệm Nhân viên: Kiến tạo một môi trường làm việc đầy cảm hứng để nhân viên có thể làm nên những điều tuyệt vời.
April 12, 2018
Great read. Had me thinking about the way I interact with the people around me at large and not just in a business setting. I especially enjoyed the chapter about the Expectation Galp. This concept is crucial in relationships of any kind.
April 20, 2018
Whether you’re an employee or an employer, this is a great asset to frame the game.
Loved the multiple contracts concept, among many things.
Loved the multiple contracts concept, among many things.
June 19, 2021
As a business leader I’m often focused on “consumer experience” but this book made we re-think and re-prioritize the employee experience. Not always easy, but a worthy goal.
October 17, 2021
Ngắn gọn, dễ hiểu, đi vào trọng tâm. Khá ổn.
October 31, 2023
Solid book for anyone responsible for managing or leading within an organization. Highly recommended
April 13, 2018
The Employee Experience was a great read. Very practical and informative. I would highly recommend this book to any who are looking to understand others in any type of group setting.
February 23, 2022
Some good thoughts, but weighed down by a lot of fluff.
Displaying 1 - 23 of 23 reviews