7 Principles of Conflict Resolution, The: How To Resolve Disputes, Defuse Difficult Situations And Reach Agreement

by Louisa Weinstein

7 Principles of Conflict Resolution is the go-to resource for conflict and dispute resolution, whether you’re new to the subject or an experienced practitioner. This books sets the out 7 principles to create and maintain successful, workable relationships through effective conflict resolution. It provides you with the tools to resolve or mediate difficult conversations and conflict situations whatever the situation or context and help other people do the same to transform professional and personal relationships permanently. Crucially, it allows you to achieve results without the need to go to court or litigation even when conflict has escalated or is entrenched.

The 7 principles to effective conflict resolution will enable you to understand, discuss and resolve problematic situations whether as an individual or

1. Acknowledge the Conflict 2. Take building resolution focussed conversations 3. Construct a Resolution with the Conflict Resolution Framework 4. Enable others’ Success 5. Build the Resolution Culture 6. Walk the Walk 7. Engage the safety When informal resolution doesn’t work 7 Principles of Conflict Resolution will guide you through the process from beginning to end, with a framework for conversations and tools, techniques and strategies that work. There are also templates, exercises and worksheets that you can use to support conversations. The full text downloaded to your computer

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Genres: Nonfiction

291 pages, Kindle Edition

Published August 2, 2018

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[David · Rating 3 out of 5]

1. “Acknowledge the Conflict”

2. “Take Control of Your Response”

3. “Apply the Resolution Framework for Difficult Conversations”
a. Prepare
- “Manage your physical and emotional response”
- “Write down your initial fears, wants and needs”
- “Change perspectives and see the bigger picture”
- “Get your facts straight”
- “Identify and think through outcomes and options”
b. Active Listening
c. Reframe (optional)

4. “Manage the Resolution – the Soft Mediation Assignment”
“SMART agreements,” which are “Specific, Measurable, Agreed, Realistic and Time-bound.”

5. “Build a Culture of Early Conflict Resolution”

6. “Walk the Walk”

7. “Engage the Safety Net”