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Some Method, Some Madness: Managing BPO in India
English
320
About the Book
In a dynamic business world, the world of BPO business is perhaps even more dynamic. This comprehensive edition aims to capture the essence of managing the diverse and ever- changing domain of the BPO business and the day-to-day challenges and possibilities that are faced and offered by the industry. Having an industry perspective, this book serves as a convenient guide for all those individuals who are involved with the BPO industry in one way or the other, and also for those who aspire to carve a career in the realm of BPO.
The author with his long association and career with the industry has aimed to make this an 'insider's story; capturing the methods employed for success amidst the madness that goes on in the world of BPO.
"I am glad to see a work of this nature being published about the BPO industry that has been such an integral part, both as a participant and as a catalyst, of the India growth story in the last two decades." Ranjit Narasimhan - presently CEO of Shikshaa Edutech Ltd, a company focused on Technology assisted Learning and, till recently, President and CEO of HCL Technologies Ltd BPO Services.
"This book adds to the present store of knowledge in the sense that it offers the author's unique perspectives based on his own unique experiences." Sanjdip Kandhari, National Head,Customer Service for Business Services ,Vodafone India Ltd "As a memoir of a senior and respected professional, who has worked with three leading companies in the BPO industry, it suits the target market and should be of interest to management practitioners and professionals, and youngsters who want to make a career in this field. Many situations described in the book are familiar
320
About the Book
In a dynamic business world, the world of BPO business is perhaps even more dynamic. This comprehensive edition aims to capture the essence of managing the diverse and ever- changing domain of the BPO business and the day-to-day challenges and possibilities that are faced and offered by the industry. Having an industry perspective, this book serves as a convenient guide for all those individuals who are involved with the BPO industry in one way or the other, and also for those who aspire to carve a career in the realm of BPO.
The author with his long association and career with the industry has aimed to make this an 'insider's story; capturing the methods employed for success amidst the madness that goes on in the world of BPO.
"I am glad to see a work of this nature being published about the BPO industry that has been such an integral part, both as a participant and as a catalyst, of the India growth story in the last two decades." Ranjit Narasimhan - presently CEO of Shikshaa Edutech Ltd, a company focused on Technology assisted Learning and, till recently, President and CEO of HCL Technologies Ltd BPO Services.
"This book adds to the present store of knowledge in the sense that it offers the author's unique perspectives based on his own unique experiences." Sanjdip Kandhari, National Head,Customer Service for Business Services ,Vodafone India Ltd "As a memoir of a senior and respected professional, who has worked with three leading companies in the BPO industry, it suits the target market and should be of interest to management practitioners and professionals, and youngsters who want to make a career in this field. Many situations described in the book are familiar
Hardcover
First published September 1, 2012
13 people want to read
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Displaying 1 - 2 of 2 reviews
January 8, 2013
All that you wanted to know about how a BPO operates but did not know whom to ask, now available in one place. Great coverage of subject for people wanting to make a career in the BPO industry. Bound to give you a headstart over others who are in the running for the same promotion and job. Moreover, not merely a dry read. The author’s style, which is humorous and satirical, makes for interesting reading. He also poses queries that force you to think.
January 25, 2013
I think reading and understanding this book can give you a headstart of at least 3 years in terms of knowledge. Knowledge that you would gain through trial and error, and experience, is now available in a small package. Get the knowledge and surprise your seniors. I doubt if any other industry has a comprehensive “how to” book like this one on BPO. Will enable you to get a perspective wider than your current job.
Displaying 1 - 2 of 2 reviews